What are the responsibilities and job description for the Testing Center Coordinator position at Grand Canyon Education, Inc.?
Company Overview
At Grand Canyon Education, Inc., we are dedicated to providing exceptional academic experiences to our students. Our commitment to inclusivity and diversity drives us to create a supportive environment that fosters growth and development for our employees.
Job Summary
The Test Proctor is responsible for supporting the operation of our testing centers. This involves ensuring compliance with regulatory standards, providing high-quality customer service, and maintaining a secure and supportive testing environment. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
Requirements and Qualifications
Benefits
We offer a competitive compensation package, including a base salary, bonuses, and opportunities for career advancement. Our comprehensive benefits program includes medical, dental, vision, life, and disability insurance, flexible spending accounts, and a 401(k) savings plan. We also offer a generous time-off plan, 11 paid holidays, and free on-site gyms.
At Grand Canyon Education, Inc., we are dedicated to providing exceptional academic experiences to our students. Our commitment to inclusivity and diversity drives us to create a supportive environment that fosters growth and development for our employees.
Job Summary
The Test Proctor is responsible for supporting the operation of our testing centers. This involves ensuring compliance with regulatory standards, providing high-quality customer service, and maintaining a secure and supportive testing environment. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Serves as the primary point of contact for exam candidates, providing information and support throughout the exam process.
- Utilizes professional proctoring procedures to maintain a secure exam environment, ensuring the integrity of the examination process.
- Administers and processes online exams, department make-up exams, special accommodation exams, and other external exams as assigned.
- Maintains records and reports related to exam administration, ensuring accuracy and completeness.
- Assists in troubleshooting basic technology problems affecting exam administration.
- Collaborates with colleagues to develop and implement strategies to improve exam security and quality.
Requirements and Qualifications
- Bachelor's Degree from a regionally accredited college or university.
- Must be able to communicate effectively with diverse groups, including exam candidates, faculty, and staff.
- Must be able to work independently and as part of a team, prioritizing tasks and managing multiple responsibilities.
- Able to consistently demonstrate high-quality customer service, empathy, and understanding.
- Basic computer proficiency in the use of computers and Microsoft applications.
- Ability to analyze data and identify trends, making recommendations to improve exam security and quality.
- Must be able to obtain certifications required based on the designated exam center's requirements.
Benefits
We offer a competitive compensation package, including a base salary, bonuses, and opportunities for career advancement. Our comprehensive benefits program includes medical, dental, vision, life, and disability insurance, flexible spending accounts, and a 401(k) savings plan. We also offer a generous time-off plan, 11 paid holidays, and free on-site gyms.
