What are the responsibilities and job description for the SKYWALK ADMINISTRATIVE ASSISTANT position at Grand Canyon Resort Corp.?
HUALAPAI PREFERENCE
Position : Administrative Assistant-Skywalk
Department : Grand Canyon West
Classification : Non-Exempt
Salary Range : NE3W
Supervisor : Operations Manager-Skywalk
Disclaimer : Position Description is not meant to encompass all aspects of position, other duties may be assigned.
Position Summary :
Performs various office clerical duties and responsibilities in support of management and a department. May include a combination of answering telephones, filing, faxing, scanning, copying, record keeping, handling mail, typing correspondence, report creation etc. May communicate with customers and employees in answering questions and disseminating information. Screens callers for staff members, forwards calls or takes messages, as appropriate for situation. Ensures prompt, courteous outstanding customer service and acts as a Hualapai ambassador.
Knowledge and Abilities :
1. Knowledge of administrative and clerical procedures and systems such as word processing. Must be computer literate.
2. Ability to understand questions being asked and provide detailed information in response.
3. Ability to communicate well, both orally and in writing, in a clear, concise manner, even when busy. Knowledge of and correct use of proper grammar, punctuation and spelling.
4. Ability to work in a team environment, multi-task efficiently and maintain positive working relationships.
5. Knowledge of principles and processes for providing outstanding customer services.
6. Good organizational skills.
Duties & Responsibilities :
1. Provide administrative office support to a department or management. May include distributing incoming mail, handling outgoing correspondence, answering telephone, filing, scanning, facing, record keeping, copying, typing, report creation, etc..
2. Greet and interact with customers and employees promptly being courteous, friendly and helpful. Determine nature and purpose of requests or inquiries and respond accordingly.
3. Respond to inquiries in person and on the phone. Provide information regarding the organization.
4. Screen callers for staff members, forward calls or take messages.
5. Maintain records, logs, reports or files.
6. Use computers to enter, access or retrieve data.
7. Provide outstanding customer service.
8. Perform other work-related duties as assigned.
Qualifications :
1. Good oral and written communication skills and strong interpersonal skills.
2. High School Diploma or GED.
3. Drivers' License with clean driving record.
4. Prior customer service or office support work experience preferred.
5. Computer literate.
6. Any certification required for the specific department assigned.
7. Preference given to Hualapai Tribal members.
Working Conditions :
Office environment. Must be able to work varying schedules, split shifts, weekends and holidays.
Grand Canyon Resort Corporation (GCRC) is wholly-owned by the Hualapai Tribe and is located in Peach Springs, Arizona. In 1988, the Hualapai People, who have been part of this land since time immemorial, established GCRC, welcoming millions of visitors each year to tour the area. The year 1883 is when the reservation was established, and occupiers are usually foreign to the land they occupy. To further increase tourism in the area, the Grand Canyon Skywalk was built in 2007. The Skywalk is a glass, horseshoe-shaped bridge that enables visitors to walk beyond the canyon walls at Grand Canyon West, suspending them 4,000 feet above the riverbed and providing an unparalleled view of this natural wonder.
