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Ambassador Supervisor

Grand Canyon Resort Corporation
Peach Springs, AZ Full Time
POSTED ON 4/16/2025
AVAILABLE BEFORE 5/16/2025
HUALAPAI PREFERENCE
 
Position:                      Tribal Ambassador Supervisor 
Department:                Grand Canyon West
Classification:             Non-Exempt
Salary Range:              NE3W
Supervisor:                  Tribal Ambassador Operations Manager
 
Disclaimer: Position Description is not meant to encompass all aspects of position, other duties may be assigned.  
 
Position Summary:
Supervises a team of Greeter-Ambassadors who act as emissaries for the Hualapai Tribe throughout Grand Canyon West.  Ensures that the team is providing outstanding customer service at all times and is providing information in a courteous, friendly and personable manner.  Responsible for coordinating daily work schedules and ensuring that Greeters are dispersed appropriately, providing coverage to all  GCW locations.   
 
Knowledge and Abilities:
1.      Demonstrated ability to communicate well and interact with guests in a clear, concise manner providing prompt, outstanding customer service.
2.      Demonstrated ability to provide, train and promote outstanding customer service by team members.  
3.      Demonstrated ability to discuss and demonstrate traditional life ways and customs of the Hualapai people. Ability to teach new Ambassadors to feel comfortable in their role.
4.      Ability to lead, coach, train, develop and motivate Greeters.  Foster a team environment, multi-task efficiently and maintain positive working relationships.
5.      In-depth knowledge of Grand Canyon West locations and operations, Hualapai history and culture.
 
Duties & Responsibilities:
1.      Direct supervision of Greeters - Ambassadors. Coordinate daily work schedules of Greeters to ensure all GCW locations are covered.
2.      Talk about, give demonstrations and teach Greeters about traditional life ways and customs for the Hualapai people; food preparation, clothing and footwear, utilization of plants, etc. Share similar information about other various Tribes.
3.      Perform regular and timely Performance Evaluation discussions and documentation with members of team and promote team environment while providing individual growth opportunities for Direct Reports.
4.      Assist guests with questions they may have concerning Grand Canyon West locations, operations, Hualapai history and culture.  Provide and promote outstanding customer service using high service standards. Handle escalated issues or complaints.
5.      Foster a team environment, multi-task efficiently and maintain positive working relationships. 
6.      Ensure that all communications are shared with employees in a timely and accurate manner, as appropriate.
7.      Keep the Customer Service Manager apprised of all issues and fill in for the Manager in their absence.
8.      Perform other work-related duties as assigned.
 
Qualifications:
1.      Good oral and written communication skills and strong interpersonal skills. 
2.      Valid Driver’s License with clean driving record preferred.
3.      High School Diploma or GED.
4.      Experience working as an Ambassador or other Hualapai representative.          
5.      Preference given to Hualapai Tribal members.
 
Working Conditions:
Position may require ability to work outdoors for long periods of time, regardless of weather conditions. Must be able to work varying schedules, weekends and holidays. Willingness to work in a remote location.
 

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