Quality Assurance Inspector

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The Opportunity

As the Hotel Housekeeping Quality Assurance Inspector at Grand Casinos, you will play a crucial role in maintaining the exceptional quality and cleanliness of Guest rooms and common areas within the hotel. You will demonstrate strong attention to detail, excellent organizational skills, and a commitment to delivering outstanding service.

What you get to do

• Conduct regular housekeeping inspections to ensure the cleanliness and quality of rooms meet the hotel's standards.
• Assist in the implementation and maintenance of cleaning procedures to guarantee consistency and efficiency.
• Manage the inventory of linens and supplies, ensuring adequate stock levels are maintained.
• Assess room conditions and promptly report any maintenance issues to the appropriate department.
• Document and communicate inspection results to management, providing insights and recommendations for improvement.
• Act as a Peer Mentor, training and guiding Associates in housekeeping best practices.
• Monitor adherence to brand standards, ensuring the hotel's image is consistently upheld.
• Coordinate maintenance work orders for the repair or replacement of Guestroom furnishings, ensuring timely completion.
• Adhere to all policies and procedures regarding the handling of lost and found items.
• Prepare and analyze daily, weekly, and monthly reports to improve productivity and cost-efficiency.
• Motivate the Housekeeping Team to maximize productivity and maintain high morale levels.
• Notify supervisors of any incidents or conflicts that affect normal business operations or Guest services.
• Ensure compliance with energy conservation and job safety regulations.
• Contribute to the overall success and efficiency of the team by performing additional departmental duties as assigned.

What We Look for In a Person

• Serves and develops others by building relationships.
• Fosters an inclusive workplace where inclusion and individual differences are valued.
• Collaborates across boundaries to achieve common goals.
• Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
• Sets direction and influences others to translate vision into action.
• Demonstrates drive for continued personal and professional growth.

What We Offer You

• We have a fun, energetic personality and are adventurous, creative, and open minded.
• We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty)
• Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization.
• We are a career accelerant, which means developing our Associates is one of our main priorities.
• We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
• A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.

What Qualifies You

• High School diploma or general education degree (GED) or equivalent experience required.
• Six (6) months housekeeping experience required.
• Must be able to secure license from Gaming Regulatory Authority (GRA).
• Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Physical Needs

• Talk and hear; ability to communicate effectively.
• See and adjust focus to include close, distance, depth, and peripheral vision.
• Stand, walk, run, sit, (up to 8 hours) balance, stoop, kneel, climb, crouch, and/or crawl.
• Handle objects, tools, and controls; reach with arms and hands.
• Be able to lift and carry objects up to twenty-five (25) lbs.

Must Have Skills

• Exceptional attention to detail to ensure the highest standards of cleanliness and room maintenance.
• Strong organizational abilities to manage inventory and inspections efficiently.
• Keen eye for detail to maintain high standards of cleanliness and presentation in all areas of the hotel.
• Aptitude for identifying issues and recommending corrective actions to address deficiencies in cleanliness or maintenance.
• Excellent verbal and written communication skills to provide clear feedback to housekeeping staff and report findings to management.
• Ability to organize and prioritize tasks efficiently, ensuring timely completion of inspections and follow-up actions.
• Ability to work effectively with housekeeping staff and other departments to resolve issues and implement improvements.
• Maintaining a professional demeanor and appearance, with a commitment to regular attendance and punctuality.
• Willingness to adapt to changing situations and handle various tasks as needed to support hotel operations.

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