Resort Manager - Eddy's

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The Opportunity

In this role, you will oversee and manage all operational departments of Eddy’s Resort, including Hotel Housekeeping, Front Desk, Food & Beverage (F&B), and Maintenance. You are responsible for leading, coordinating, and optimizing all aspects of these teams in alignment with the mission and objectives of Mille Lacs Corporate Ventures (MLCV), as well as established policies, procedures, and controls.

What You Get to Do

• Lead and align operations across Housekeeping, Front Desk, F&B, and Maintenance to ensure exceptional service delivery and Guest experiences.
• Develop and implement strategic plans for continued resort growth in coordination with Grand Casino Mille Lacs.
• Drive Guest satisfaction by upholding standards of room cleanliness, service timeliness, food quality, and facility upkeep.
• Analyze daily performance metrics, provide timely feedback, and make operational adjustments to maintain efficiency and excellence.
• Partner with Marketing to shape strategies based on market insights and department-specific opportunities.
• Oversee and manage departmental budgets, ensuring compliance, accuracy, and effective resource allocation.
• Serve as a visible, engaged leader on-site, especially during peak periods and special events.
• Mentor, evaluate, and support department leaders, fostering a culture of accountability, learning, and high performance.
• Manage staffing strategies including hiring, training, scheduling, and retention to meet evolving business demands.
• Facilitate open communication and alignment through consistent team meetings and interdepartmental collaboration.
• Step into any operational role when needed to maintain Guest service standards and support team success.
• Ensure thorough and compliant processes for inventory, key control, safety protocols, and documentation.
• Perform additional duties as needed to support a unified, Guest-focused resort environment.

What We Look for in a Person

• Serves and develops others by building relationships.
• Fosters an inclusive workplace where inclusion and individual differences are valued.
• Collaborates across boundaries to achieve common goals.
• Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
• Sets direction and influences others to translate vision into action.
• Demonstrates drive for continued personal and professional growth.

What We Offer You

• We have a fun, energetic personality and are adventurous, creative, and open minded.
• We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty)
• Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making, and engagement across all levels of the organization.
• We are a career accelerant, which means developing our Associates is one of our main priorities.
• We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
• A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.

What Qualifies You

• Prior hospitality experience of one (1) year in hotel operations preferred with three (3) years of management experience or the successful completion of a related company approved development placement program.
• Or an equivalent combination of related experience/education and management experience of three (3) years will be accepted.
• Bring your hardcore work ethic, attention to detail, your ability to have fun and we will train for the rest.
• Must be able to secure license from Gaming Regulatory Authority (GRA).
• Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Must Have Skills

• Proven ability to lead diverse teams, mentor department heads, and build a strong culture of accountability and growth.
• Deep commitment to delivering outstanding guest experiences across all touchpoints—from check-in to dining and cleanliness.
• Hands-on knowledge and oversight of Housekeeping, Front Desk, F&B, and Maintenance functions with the ability to jump in when needed.
• Skilled in developing and managing departmental budgets, cost control, forecasting, and resource allocation.
• Capable of analyzing issues quickly, resolving guest or operational challenges, and implementing effective solutions.
• Strong verbal and written communication skills with the ability to connect across teams and levels of the organization.
• Comfortable in a fast-paced, hands-on environment—ready to shift gears and lead through changing priorities and peak times.
• Comfortable using hospitality systems (PMS, POS, work order software, etc.) to drive efficiencies and guest satisfaction.

Physical Needs

• Ability to speak and hear clearly to communicate effectively with guests and team members.
• Visual acuity to see at close range and at a distance, including depth perception and peripheral vision.
• Physically able to stand, walk, sit, balance, stoop, kneel, climb, crouch, and/or crawl for extended periods (up to 8 hours).
• Manual dexterity to handle objects, tools, and controls; ability to reach with hands and arms.
• Ability to lift and carry items weighing up to twenty-five (25) pounds.

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