What are the responsibilities and job description for the Hotel Revenue and Reservations Manager position at Grand Casino?
The Opportunity:
The Hotel Revenue and Reservations Manager plays a pivotal role in planning, researching, and packaging hotel rooms to optimize occupancy and revenue across properties.
This cross-property role involves strategic collaboration with leaders at Grand Casinos Mille Lacs (ML) and Hinckley (HK) to align strategies and ensure operational efficiency.
What You Get to Do:
- Develop and Implement Analytics Strategies: Design and execute business intelligence strategies to deliver impactful analytics solutions.
- Develop and maintain dashboards and reports on a weekly, monthly, and quarterly basis, utilizing key performance indicators such as RevPAR, ADR, and occupancy rates to drive strategic decisions.
- Optimize Hospitality Systems: Manage the design, development, and integration of property management systems (LMS), central reservation systems (CRS), Duetto, and other BI tools. Make data-driven recommendations to enhance profitability and oversee system training and adoption.
- Enhance Guest and Revenue Management: Manage market segments and pricing strategies to maximize revenue. Coordinate with hotel, marketing, and player development teams to align revenue management activities with guest experience goals and loyalty program initiatives.
- Facilitate Cross-Property Collaboration: Interface with department leaders to ensure aligned strategies and effective communication, maintaining strong operational connections through regular property visits.
- Operational Excellence: Manage rate plans, packages, offers, and system data to enhance guest service quality and problem resolution.
- Property Occupancy Accountability: Actively manage and assess property occupancy levels through competitive analysis, pricing strategies, and direct sales efforts to meet or exceed revenue targets. Conduct in-depth market research and benchmarking against competitors to identify emerging trends in hospitality and revenue management.
- Strategic Planning and Forecasting: Conduct regular revenue strategy meetings and assist in annual budget forecasting to align financial planning with operational needs, focusing on cost management to maximize profitability.
- Vendor Relationship Management: Maintain robust relationships with third-party vendors to ensure seamless reservation and booking processes for hotel, golf, dining, and events.
- Group Sales and Event Coordination: Manage group sales and event coordination efficiently, collaborating with marketing and digital teams to enhance direct booking strategies and develop promotions that attract premium guests.
- System Data Oversight: Ensure all system data, including rate plans and packages, is accurate and up-to-date to support optimal reservation services.
- Crisis Management and Contingency Planning: Develop response plans for potential disruptions, ensuring that reservation policies are aligned with risk management strategies.
- Sustainability and Social Responsibility: Integrate environmentally responsible revenue strategies and align pricing with community engagement and cultural traditions where applicable.
What We Look for in a Person:
- Serves and develops others by building relationships.
- Fosters an inclusive workplace where inclusion and individual differences are valued.
- Collaborates across boundaries to achieve common goals.
- Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
- Sets direction and influences others to translate vision into action.
- Demonstrates drive for continued personal and professional growth.
What We Offer You:
- We have a fun, energetic personality and are adventurous, creative, and open minded.
- We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty)
- Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization.
- We are a career accelerant, which means developing our Associates is one of our main priorities.
- We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
- A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.
What Qualifies You:
- Bachelor’s degree in Hotel Management, Hospitality, Business or Finance or related degree and five (5) years’ experience in hotel operations, hotel revenue management, call center or an equivalent combination of related education and experience required.
- Must be able to secure a license from Gaming Regulatory Authority (GRA).
- Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
- Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
Must Have Skills:
- Familiarity with the latest hospitality management software, reservation systems, and data analytics tools. This skill is crucial for efficiently managing reservations and analyzing performance metrics.
- Understanding of budgeting, financial forecasting, and cost management. This includes the ability to contribute to financial planning and manage resources to maximize profitability.
- Ability to ensure outstanding Guest service by overseeing the quality of the reservations and Guest interactions. This skill helps in maintaining high standards of Guest satisfaction and loyalty.
- Knowledge of relevant regulations, including gaming laws and hospitality standards, ensuring all operations comply with legal and ethical guidelines.
- Skills in handling unexpected challenges and crises, ensuring swift resolutions that minimize impact on operations and Guest experience.
Location and Travel Requirements:
This is a cross-property role and offers a hybrid work option. While remote work is permitted, the role requires the candidate to visit both properties (ML and HK) approximately once a week to ensure effective collaboration and alignment with operational needs.
