Plums Snack Bar Associate

SUMMARY :

Responsible for handling guest check transactions, host interactions in a prompt and courteous manner and in accordance with Grand Casino’s service and cash handling standards.

ESSENTIAL DUTIES OF THE POSITION :

• Responsible for receiving payment from guests in a prompt and courteous manner.
• Responsible for adhering to established cash control policies and procedures of Grand Casino.
• Answer any guest questions and directs concerns to appropriate management.
• Address any guest complaints to resolve them quickly and courteously.
• Responsible for delivering excellent Guest Service in an upbeat, friendly manner.
• Encourages mutual respect, dignity and integrity with all Associates, by setting positive examples at all times.
• Participates as a team member with Grand Casino associates in producing a smoothly and efficiently run operation that meets the highest standards of guest service.
• Responsible for maintaining a clean and sanitary dining area at all times in full accordance with state health regulations.
• Maintains stock of all necessary items.
• Responsible for initial cordial reception to the Guests upon arrival.
• Responsible for answering telephones.
• Communicates with Guests with general information about the venue.
• Thanks and offers closing remarks to Guest as they leave the venue.
• Address any Guest complaints to resolve them quickly and courteously in accordance to department standards.
• Assists in maintaining standards of health, safety, and sanitation.
• Able to demonstrate ability to read floorplans and seat guests accordingly.
• Clean and sanitizes tables and dining room upon guest departure.
• Participates as a team member with Cooks, Supervisors and any Associates in producing a smoothly and efficiently run operation that meets the highest standards of Guest Service.
• Able to execute Deli or outlets to specifications.
• Any and all other duties as assigned.

EDUCATION and / or EXPERIENCE :

Salary : $14 - $21