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Risk Manager

Grand Casino
Onamia, MN Full Time
POSTED ON 2/27/2025
AVAILABLE BEFORE 5/22/2025

The Opportunity :

As the Risk Manager you are responsible for coordinating and administering a comprehensive risk management and safety program aimed at promoting a safe and healthy working environment while minimizing liability and exposure across both casino properties. This position involves overseeing the Risk Team, updating the Crisis Management Manual, managing Guest Disputes, and facilitating CM training in partnership with Talent, including hands-on training practices. The Risk Manager will also lead monthly Risk Meetings and handle Guest / Associate Medical claims for larger claims pertaining to medical issues or fraud. This centralized position ensures consistent risk management practices are applied across all facets of both casinos, fostering a cohesive and secure environment for all stakeholders.

What You Get to Do :

  • Oversee the Risk Team : Manage and coordinate the team's daily operations across both properties, ensuring effective coverage and compliance with risk-related issues.
  • Comprehensive Risk and Safety Programs : Plan, coordinate, supervise, and participate in activities that promote a safe working environment and minimize risks. This includes developing and implementing policies and procedures for prevention programs, monitoring their effectiveness through accident reports, safety inspections, and committee reports.
  • Regulatory Compliance : Ensure familiarity and compliance with safety standards, proper food handling, hazardous materials, and all applicable Tribal and Federal laws, including OSHA rules.
  • Claims Management : Oversee and process claims management, including guest disputes and property losses. Monitor claim costs and conduct quarterly reviews to assess and adjust mitigation strategies.
  • Workers Compensation and Incident Follow-Up : Investigate workers' compensation incidents and assist with follow-ups on all safety-related incidents to determine probable causes and remedies. Ensure proper investigation and resolution of significant medical and fraud-related claims.
  • Advisory Role : Serve as an advisor to management on the design and implementation of risk and safety programs.
  • Crisis Management and Training : Regularly update the Crisis Management Manual and communicate changes to all relevant parties. Collaborate with the Talent Department to develop and conduct comprehensive crisis management and safety training programs.
  • Monthly Risk Meetings : Organize and lead meetings to discuss ongoing risk issues, trends, and strategies for mitigation across both properties.
  • Process and Performance Monitoring : Ensure monitoring of departmental processes by Risk Analysts and coordinate audit findings with department leaders to address and mitigate identified risks effectively.
  • Certification and Audit Coordination : Track and record various Associate certifications and coordinate findings from audits with department leaders to ensure all team members meet required qualifications and standards.
  • Perform other departmental duties assigned to contribute to the overall success and efficiency of the team.

What We Look for in a Person :

  • Serves and develops others by building relationships.
  • Fosters an inclusive workplace where inclusion and individual differences are valued.
  • Collaborates across boundaries to achieve common goals.
  • Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
  • Sets direction and influences others to translate vision into action.
  • Demonstrates drive for continued personal and professional growth.
  • What We Offer You :

  • We have a fun, energetic personality and are adventurous, creative, and open minded.
  • We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty)
  • Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization.
  • We are a career accelerant, which means developing our Associates is one of our main priorities.
  • We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
  • A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.
  • What Qualifies You :

  • High School Diploma or GED required.
  • Associate of Arts Degree or Risk Management certification from an accredited institution / or at least Five (5) years of related experience in security, risk management or loss control, required.
  • Minimum of four (4) years of risk management experience with a company of similar size and scope preferred.
  • At least three (3) years of experience working with Microsoft Office applications, including Word, Excel, and PowerPoint.
  • Minimum of three (3) years of experience in Loss Prevention, fraud detection, or surveillance preferred.
  • Must be able to secure a license from Gaming Regulatory Authority (GRA).
  • Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
  • Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
  • Must Have Skills :

  • Ability to identify, evaluate, and prioritize risks in a dynamic environment, implementing the most effective mitigation strategies.
  • Proficiency in managing and processing claims related to guest disputes, property losses, and workers' compensation, ensuring efficient resolution and cost management.
  • Knowledge of applicable local, state, federal, and tribal regulations, including OSHA standards and safety mandates. Must be capable of ensuring compliance across all operations.
  • Strong analytical and problem-solving skills, with the ability to process complex information and present it in a clear, concise manner.
  • Excellent verbal and written communication skills, with the ability to convey complex risk-related concepts to diverse audiences, from frontline staff to executive leadership.
  • Experience in designing and delivering training sessions related to risk management, safety protocols, and crisis response.
  • Meticulous attention to detail to accurately document incidents, follow up on claims, and ensure that all aspects of the risk management process are thoroughly addressed.
  • Salary : $60,000 - $99,000

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