Field Operations Specialist Grand Market / Superstop

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Wewinabi – C-Store

Field Operations Specialist

The Opportunity

Join our dynamic team as a Field Operations Coordinator, where you will play a crucial role in monitoring and enhancing the performance of our local field locations while ensuring a smooth onboarding process for new hires. This position is perfect for someone who thrives on building relationships, analyzing data, and ensuring operational excellence.

What You Get to Do

• Monitor and track sales metrics, customer data, satisfaction levels, and operational metrics from onsite field locations.
• Build and maintain strong relationships with individual field location store managers and associates.
• Travel to onsite locations to conduct audits, training in inventory management, scheduling, guest service, and conduct in-person meetings to review operational performance.
• Relay updates from administration and operations teams to onsite staff, ensuring that updates to operational procedures and policies are implemented and upheld.
• Create reports and document individual site performance and aftersales data for management review.
• Discuss and recommend improvements to onsite performance for field operations with managers and associates.
• Assist field operations associates and managers in resolving customer complaints and assessing feedback.
• Serve as a liaison between external field teams and internal administrative teams.
• Identify and elevate specific resources, staff, and equipment needs for a given field operation.
• Facilitate the completion of new hire paperwork, ensuring all necessary documents are accurately filled out and submitted.
• Conduct orientation sessions for new hires, covering essential company policies and procedures.
• Provide detailed, property-specific information to new associates, familiarizing them with our unique environment and operational standards.
• Assist new hires with any questions or concerns they may have during the onboarding process, offering support and guidance.
• Perform other duties as assigned that contribute to the overall effectiveness of and efficiency of the team.

What We Look for In a Person

• Serves and develops others by building relationships.
• Fosters an inclusive workplace where inclusion and individual differences are valued.
• Collaborates across boundaries to achieve common goals.
• Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
• Sets direction and influences others to translate vision into action.
• Demonstrates drive for continued personal and professional growth.

What We Offer You

• We have a fun, energetic personality and are adventurous, creative, and open minded.
• We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty)
• Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization.
• We are a career accelerant, which means developing our Associates is one of our main priorities.
• We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
• A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.

What Qualifies You

• Must have four (4) years retail experience, or a two-year degree in Business and two years retail experience; or a four-year Business degree.
• Previous two (2) years’ experience in field operations, retail management, supervisory role or a similar role.
• Proficiency in data analysis and reporting tools.
• This position requires some travel and reliable transportation.
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Must Have Skills

• Analytical thinking and data interpretation.
• Relationship building and communication.
• Organizational and reporting skills.
• Problem-solving and proactive improvement recommendations.
• Adaptability to different onsite environments and challenges.
• Strong problem-solving skills and the ability to work independently.
• Must have strong Guest service.
• Strong analytical skills with the ability to monitor and interpret various sales and operational metrics.
• Excellent communication and interpersonal skills for building and maintaining relationships with onsite staff.
• Ability to travel frequently and adapt to different onsite environments.
• Proactive and solution-oriented mindset, with the ability to recommend and implement improvements.
• Detail-oriented with strong organizational skills to create accurate and comprehensive reports.

Physical Needs

• Ability to travel often to various local locations.
• Ability to conduct physical audits, including standing for extended periods and handling inventory items.