What are the responsibilities and job description for the Call Center Customer Service ** Fully Remote position at Grand Circle Corporation?
Do you have a passion for travel?
Grand Circle Corporation seeks a REMOTE Traveler Support Counselor to join our remote February 3rd, 2025, class. As a Traveler Support Counselor, you will be responsible for providing excellent customer service and support to our travelers. Your role will involve:
- Handling service calls.
- Making reservation changes.
- Educating on tour itineraries.
- Processing payments.
- Responding to customer inquiries.
**Responsibilities:**
- Manage service calls, assist customers with making reservation changes, educate them on tour itineraries, process payments, and respond to inquiries.
- Advise, book, and update airline reservations as necessary using code-based software.
- As a Traveler Support Counselor, your role is crucial in delivering an excellent customer experience that drives loyalty and referrals. Communicate comprehensive information to travelers, including details about our products and policies.
- Achieve monthly performance goals.
- Compete individually while maintaining a positive team spirit.
- Demonstrate the ability to balance company values, key result areas (KRAs), and performance goals
**Qualifications:**
- 1 years of experience working in either In-person or Remote Call Center
- Experience working in the travel industry is a plus!
- Experience using GDS (Amadeus/Sabre) is preferred
- Ability to multi-task and navigate multiple computer systems
- History of consistently attaining performance goals
- High attention to detail
- Positive attitude and flexibility8
- International travel/work experience is preferred
**Remote Work Requirements:**
- Must have hardwired internet (cannot use Wi-Fi)
- Landline phone
- 2mbps internet speed (higher speed preferred)
**This position is remote and requires candidates to be located in one of the following states: Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Massachusetts, Nevada, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Virginia, Washington.
**Benefits (30 hours ):**
- 401K Retirement Savings account with Company Match
- 50% Discount on GCC trips and opportunities for on-site training and travel
- Robust healthcare benefits, including Medical, Dental, Vision, and Flex Spending Accounts
- Strong PTO package - starting with 16 days and accruing more each year
- 11 Paid holidays throughout the year
- Paid 4-Week Training
- Company-paid life insurance
- Paid short- and long-term disability insurance
- Discounted auto and renters' insurance
**About Us:**
Grand Circle Corporation is a renowned international travel, adventure, and discovery leader for Americans aged 50 . Headquartered in Boston, MA, we offer a range of travel experiences. To learn more, please visit our websites at www.gct.com, www.oattravel.com
