What are the responsibilities and job description for the Program Service Manager position at Grand Circle Corporation?
Title: Program Service Manager
Location: Glasgow, UK
Rate: DOE
Grand Circle Travel And Overseas Adventure Travel Is In Business To Change The Lives Of Our Travelers, Employees And Communities In Which We Work And Travel. We’re The Largest U.S. Direct Marketer Of International Travel, Adventure And Discovery For North Americans Aged 50-plus And Have Served 1 Million Travelers Since 1958. We Seek Candidates For The Following Position
Trip Leader/Tour Director Training Manager with fluent English and based in Glasgow.
Job Description
Location: Glasgow, UK
Rate: DOE
Grand Circle Travel And Overseas Adventure Travel Is In Business To Change The Lives Of Our Travelers, Employees And Communities In Which We Work And Travel. We’re The Largest U.S. Direct Marketer Of International Travel, Adventure And Discovery For North Americans Aged 50-plus And Have Served 1 Million Travelers Since 1958. We Seek Candidates For The Following Position
Trip Leader/Tour Director Training Manager with fluent English and based in Glasgow.
Job Description
- Hiring/Training/Scheduling/Coaching/Managing Trip Leaders performance management to meet company's guidelines to achieve excellence goals
- Create a strong high performing trip leaders team that exemplify the company's culture and values and team spirit
- Managing Trip Leader / vendor relationships and coaching Trip Delivery and expectations to all Trip Leaders
- Ability to work on the road and will need to travel with Trip Leaders and groups in a training/coaching role
- Ability to drive performance in a fast paced environment and work under pressure
- Effectively participating with travelers on site to support trip leaders and obtain live feedback from passengers
- 24/7 Emergency support and driving resolutions of operations/customer issues (one week in a month)
- Strong knowledge of UK.
- Ability to work as part of a team
- Performance Management Experience
- Proven and effective travel industry and staff management experience
- Excellent interpersonal / communication and problem solving skills
- Fluency in written & spoken English
- Proficient in Microsoft Word / Excel
- Ability to implement US Global Corporate Company performance driven strategy on product quality, operation initiatives and cost management
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