What are the responsibilities and job description for the Night Audit Supervisor- Front Desk position at Grand Falls Casino and Golf Resort?
Front Desk Supervisors oversees the Call Center, Front Desk, Bell Hop & Night Custodian positions. They are responsible for hiring, scheduling and training the employees in these areas. Front Desk Supervisors are required to handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude.
•Provide exceptional customer service to all internal and external customers. •Schedule, interview and hire new employees in the call center, front desk and custodian positions. •Provide feedback and coaching to employees when necessary. •Handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude. •Ability to tolerate angry or upset customers •Excellent communication skills •Know and follow company policy and procedures •Must be personable and willing to establish a rapport with guests •Must be able to conform to a professional look •Must be able to work a flexible schedule to include nights, weekends and holidays. •Knowledgeable in all casino areas, marketing programs, safety & security operations. •Must be punctual •Refined verbal and written communication skills •Ability to work under frequent time pressures in an interruptive environment. •Prioritize, organize and follow up •Work cohesively with co-workers as part of a team •Maintain confidentiality of guest information and pertinent hotel data. Be a clear thinker, remaining calm and resolving problems using good judgment
