Security Manager

Position Summary: Briefly describe the job’s primary purpose or contribution to the department or organization.

Manages shift to provide for a safe and secure environment for guests, employees, and company assets.  Supervises security staff on assigned shift.  Directs staff and assists in the handling of incidents and emergencies.  Summons police/fire agencies as needed. Follows all gaming regulations.  Oversees required drops.  

Essential Duties and Responsibilities:

List the job’s most important functions and responsibilities.  Include all important aspects of the job, whether performed daily, weekly, monthly, annually or any that may occur at irregular intervals.

• Provides exceptional customer service to all internal and external customers.

• Leads subordinates to provide exceptional guest service to internal/external guests.

• Supervises security personnel during assigned shift.

• Manages shift to provide for a safe and secure environment for guests, employees, and company assets. 

• Directs staff and assists in the handling of incidents and emergencies. 

• Summons police/fire agencies as needed.

• Follows all gaming regulations. 

• Ensures all necessary documentation is completed, from daily activity logs to incident reports.

• Oversees required drops. 

• Schedules employees and assigns tasks, staying within budgetary guidelines.

• Schedules days off.

• Approves payroll.

• Coordinates and/or facilitates training. 

• Conducts performance evaluations.

• Coaches employees for improvement.

• Administers discipline as needed. 

• Upholds company rules, gaming regulations, and laws.

• Interviews and selects personnel as needed.

• Develops personnel.

• Motivates staff.

• Special projects.

• Other duties as assigned.