What are the responsibilities and job description for the Insurance Coordinator position at Grand Family Dentistry?
General Objective:
To manage the insurance aspect of the practice such as patient’s insurance, outstanding insurance claims, assist with phones, checking patients in and out in a fast paced environment.
PATIENT/OFFICE COMMUNICATION:
- Second to do all three rounds of confirmation calls.
- Second to answer the phone, which would include one or more of the following:
- Transfer each call to the correct person
- Schedule patient appointments
- Answer any questions regarding scheduling
- Take messages
VOICEMAILS:
o Make sure voicemails have been checked and each voicemail has been noted in the patients chart and followed up on.
BALANCES:
o Responds to weekly spot check balances if OC is out.
o Breaks down account balances to go over with patients when needed.
OVER THE COUNTER COLLECTIONS:
o Checking patients out daily and collecting balances on accounts
o Posting daily charges to patient accounts when a patient is walked up to the window.
o Make sure what was scheduled was posted by the doctor/hygienist. If treatment does not match, question the doctor/hygienist to see if they changed scheduled treatment.
o Payments MUST be posted correctly, meaning if a credit card is used, it is posted as a credit card payment, etc. At the end of the day, what was collected MUST match the day sheet. All treatment that is scheduled MUST be pre collected. Follow up on the schedule and commlog if the owner doctor allows for non prepayment.
INSURANCE COLLECTIONS:
o Posts insurance checks and ERAs daily, when needed.
OUTSTANDING INSURANCE CLAIMS:
o Send insurance to our third party daily or do hand breakdowns when needed- makes sure insurance is verified prior to all patients coming in.
O Work sending claim's to insurance daily - send entire chart to ensure payment
O Make sure outstanding claims 30 days and greater are called on weekly and are up to date, when needed.
RECALL:
o Assisting with recall when schedule is open or instructed by Director of Operations, owner doctor, or Office Coordinator.
NEW PATIENT THANK YOU FOR REFERRAL LETTERS:
o Makes sure that the new patient thank you for referral letters are sent out on the 1st and the 15th of each month. These are to be addressed and stamped, but not to have a return address. These will be given to management to send.
HELPS WITH ANY OTHER FRONT OFFICE DUTIES IF THERE IS A POSITION OPEN TO ENSURE A SMOOTH WORKDAY.
Job Type: Full-time
Pay: $15.00 - $18.24 per hour
Expected hours: 34 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Disability insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Education:
- Bachelor's (Required)
Ability to Commute:
- Mandeville, LA 70448 (Required)
Work Location: In person
Salary : $15 - $18
