What are the responsibilities and job description for the Club Guest Service Attendant position at Grand Geneva Resort?
Description
If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As the Guest Service Attendant at the Geneva Club, Grand Geneva Resort & Spa, you'll be the hotel's ambassador, delivering personalized assistance to VIP guests and Geneva Club patrons. From insider tips on local attractions to creating tailored experiences, you'll ensure every guest enjoys a stay that's nothing short of exceptional.
Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.
What will you be doing?
- Greet guests warmly, staying calm during busy times and emergencies.
- Register VIP guests, assist with check-ins, and coordinate luggage delivery with the Bellstand.
- Provide concierge services, arranging hotel activities, dining, spa, and off-site reservations like transportation and car rentals.
- Conduct pre-arrival calls and make initial arrangements for guest stays.
- Maintain a peaceful, service-friendly environment in the Club, including food and beverage service and light housekeeping.
- Perform other duties as assigned.
What do you bring to the role?
- Previous experience in customer service, front desk, or hospitality; food and beverage experience a plus.
- High school diploma or equivalent required; additional language skills preferred but not required.
- Energetic, with a positive attitude and strong organizational skills.
- Creative self-starter, capable of working independently and making decisions.
- Able to stand for long periods and lift items like trays and coffee urns.
- Excellent written and verbal communication skills with strong attention to detail.
- Adaptable to varying business needs and able to multitask effectively.
- Ability to work flexible hours, including nights, weekends, and holidays.
What's in it for you?
- A free, well-balanced meal every shift
- Discounted gym membership
- Room discounts at Marcus Hotels & Resorts
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
- Free parking
- "Two for one" movie theater coupons at Marcus Theatres
- Ability to grow your career and transfer from one property to another
- Early wage access
- Paid time off
- Flexible scheduling
- Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
- And more!
About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Grand Geneva Resort & Spa is an equal opportunity employer.
