What are the responsibilities and job description for the Conference Concierge Full Time position at Grand Geneva Resort?
Description
Personalize guest’s experience as a Conference Concierge for the Banquet Department! Act as a liaison between Banquets, Event Managers and clients during the event phase of the meeting. Be highly visible during corporate conferences, social events and meetings; be a proactive representative of the hotel who is aimed towards addressing guest’s needs, anticipating and resolving potential problems before they happen, and identifying up-selling opportunities for the resort.
Our Team is looking for People Pleasing individuals who want to do the following:
- Turn our guest’s ordinary day into an extraordinary day
- Love where they work
- Be appreciated for what they bring to a team
- Learn and grow with a company who truly values its people
Grand Perks:
· Discounted Hotel rooms at Marcus properties
· Free meals every shift made by our talented culinary team
· Paid vacation days
· Golf, Ski, & Spa discounts
· Flexible scheduling
· Discounted WELL Spa Gym membership
· Advancement opportunities across the property and US
· Friendly work atmosphere- Negativity & drama are not welcome here
· Holiday, jury duty, & bereavement pay
· Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
· Recognition programs (aka get paid to celebrate)
The Responsibilities:
- Minimum lifting 30 lbs.
- Ability to verbally communicate effectively with guests and co-workers
- Pushing, pulling, bending, stooping, upward reaching
- Some exposure to cleaning chemicals
- Prolonged periods of standing and/or walking
- Ability to multi-task in a high paced environment
- To be identifiable, visible and accessible at all times to our meeting planners & guests
- Introduce self to the contact and review your role with each group contact, know their meeting agenda, hot buttons, special needs etc.
- To know all the facilities of the hotel and their hours of operation
- Inform event managers and banquet staff of any last minute changes (Meetings)
- Update Delphi with last minute changes
- Identify possibility for catering, audio visual up sell
- Walk all meeting space with banquets prior to the guest arriving (check to make sure banquets has completed all check lists)
- Ensure all requested food and beverage, audio visual, and special requests have been correctly placed
- Review and complete Personal Event checklist
- Ensure guests know how to contact you
- Assist guests with all needs related to their meeting room set-up
- Confirm timing and guarantees for food and beverage
- Seek out opportunities for “Wows” or “HUGS”
- Attend BEO, Pre-Con, and Huddle meetings
- Plan the “post-con” meetings with clients, EM and Banquets staff
- Monitor pre-function areas to ensure they are clean and ready for the events
- Deliver and retrieve faxes, mail as requested for client
- Suggest and make reservations for dinner, local attractions, and sightseeing
- Be active in preventative maintenance around the hotel
- Prepare and deliver or mail thank you notes to contacts upon departure
- Each associate is expected to carry out, within their capability, all reasonable requests by management
- Assist the Director of Event on special projects when not busy with groups (New menus, updating Delphi, forecasting reports etc.
The Qualifications:
- Previous hotel and/or Banquets and Catering experience preferred
- Good leadership qualities
- Personable with good people skills
- Displays aggressive hospitality
- Communicates well with others
- Good organizational skills
- Must be a self-starter and be able to work with minimum supervision
- Total commitment to guest satisfaction
Reporting Relationship: Assistant Banquet Manager and Director of Banquets
Exemption Status: Non-Exempt.
WARNING: must be prepared to be a part of guest memories for years to come!
Grand Geneva is an Equal Opportunity Employer.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
