What are the responsibilities and job description for the Lobby Lounge Supervisor FT position at Grand Geneva Resort?
Description
If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Supervisor in the Lobby Lounge at the Grand Geneva Resort & Spa, you will lead the way in shaping seamless restaurant operations, offering hands-on management, training, and leadership. Through dynamic training programs, clear communication, and upholding the high standards set by our hotel's leadership, you'll inspire your team to deliver exceptional guest experiences.
Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.
What will you be doing?
- Oversee outlet operations, including promotions, customer service, and inventory.
- Lead and train Front of House staff on standards, wine service, and customer service.
- Supervise and mentor service staff, including scheduling, interviewing, training, coaching, and evaluating.
- Manage inventory, cleanliness, food rotation, and menu consistency.
- Stay updated on food and beverage trends in hospitality.
- Address and resolve guest complaints in line with hotel standards.
- Ensure compliance with liquor regulations and prepare daily forecasts.
- Perform additional duties as assigned.
What we are looking for:
- Minimum one year of bartending and serving experience required.
- Strong background in beverage supervision, training, and cost control.
- Food supervision experience preferred; will oversee both food and beverage outlets.
- Bartender certificate required; must be 18 to serve or pour alcohol.
- Knowledgeable in food and beverage preparation and alcoholic beverages.
- Passionate about hospitality and customer service.
- Create positive energy and excitement at work.
- Build camaraderie with team and foster trust through ethical practices.
- Maintain composure under pressure.
- Flexible schedule, including nights, weekends, and holidays.
What's in it for you?
- A free, well-balanced meal every shift
- Discounted gym membership
- Room discounts at Marcus Hotels & Resorts
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
- Free parking
- "Two for one" movie theater coupons at Marcus Theatres
- Ability to grow your career and transfer from one property to another
- Early wage access
- Paid time off
- Flexible scheduling
- Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
- And more!
About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Grand Geneva Resort & Spa is an equal opportunity employer.
