What are the responsibilities and job description for the Night Auditor position at Grand Geneva Resort?
Description
If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Night Auditor at Grand Geneva Resort & Spa, you will be responsible for providing exceptional services to our guests, balancing charges, maintaining files and resetting the system for the next day's operations.
Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.
What will you be doing?
- Perform front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, running audit reports, and taking accurate messages for guests and management.
- Perform data entry and guest transactions on front desk computer system, utilizing hotel PMS (Property Management System) Opera.
- Provide quality service for guests in an efficient, professional and courteous manner.
- Take ownership of guest complaints and provides prompt solutions within scope of authority.
- Monitor front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary.
- Work with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work.
- Responsible for accurate cash control to include keeping cash drawer and ensuring that all funds are accounted for and deposits made according to policy.
- Perform other duties as assigned.
What do you bring to the role?
What's in it for you?
About Us :
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note : This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Grand Geneva Resort & Spa is an equal opportunity employer.
