What are the responsibilities and job description for the Spa Front Desk - PT position at Grand Geneva Resort?
Description
Position Purpose
Greet and check guests in and out, book appointments, sign up and renew memberships.
Essential Functions
- Check guests in and out for spa appointments.
- Provide accurate and appropriate information to guests and customers.
- Input and retrieve information routinely from computer system.
- Respond to guest requests and handle guest issues or report complaints to management.
- Remain calm and alert, especially during emergency.
- Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.
- Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Answer guest questions regarding area or resort, outlet information and services.
- Greet and welcome guest as they arrive at the spa.
- Perform other duties as assigned.
Position Requirements
Reporting Relationship
This position reports to the Front Desk Supervisor
Exemption Status
Non- Exempt
Note This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Equal Opportunity Employer
