What are the responsibilities and job description for the Front Desk Agent ( Full Time) position at Grand Hotel Golf Resort and Spa?
Front Desk Agent
Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand offers the perfect blend of rich Southern tradition and modern luxury. Named Marriott's Hotel of the Year for the Distinctive Premium Brand, we pride ourselves on delivering guest service excellence. Be a part of a historic destination known for its exceptional hospitality and unforgettable guest experiences—The Grand Life is calling, come share it with us!
As a Front Desk Agent, you will play a pivotal role in ensuring a seamless guest experience from arrival to departure. You’ll be responsible for welcoming guests, managing reservations, and addressing guest inquiries with warmth and professionalism, enhancing their overall stay.
- Warm Welcome: Greet guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
- Room Assignment: Skillfully assign rooms based on room location, rates, preferences, and Marriott Reward Member status to ensure an optimal guest experience.
- Check-ins and Check-outs: Ensure smooth and accurate check-in and check-out procedures, providing efficient and friendly service.
- Guest Inquiries: Respond knowledgeably to guest questions about hotel services, local attractions, events, and entertainment options, offering helpful recommendations.
- Reservation Management: Handle future and same-day reservations, accommodating walk-ins with professionalism and attention to detail.
- Financial Transactions: Process payments and manage charges accurately, handling all cash transactions with integrity.
- Safety & Security: Assist guests with using safety deposit boxes, ensuring the confidentiality and security of their belongings.
- Documentation: Complete all Front Desk reports accurately and maintain proper documentation.
- Issue Resolution: Address guest concerns promptly, resolving issues in a timely manner to ensure guest satisfaction.
- Health, Dental, and Vision Coverage: Offering comprehensive plans, including both FSA and HSA options.
- 401(k) with Company Match: Plan for your future with our company-matched retirement plan.
- Exclusive Discounts: Enjoy hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott.
- Career Growth: Opportunities for ongoing training, professional development, and career advancement within the PCH Hotels & Resorts portfolio.
Join our team at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a legacy of excellence, ensuring that every guest experiences the unique charm and luxury of our historic property.
Education
Preferred- High School or better in HS Diploma/GED
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
