Transportation Manager

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand offers the perfect blend of rich Southern tradition and modern luxury. Named Marriott's Hotel of the Year for the Distinctive Premium Brand, we pride ourselves on delivering guest service excellence. Be a part of a historic destination known for its exceptional hospitality and unforgettable guest experiences—The Grand Life is calling, come share it with us!

As a Transportation Manager, you will oversee the operations of the Transportation Department, ensuring exceptional hospitality and efficient transportation services. Your role will focus on maintaining a high standard of customer service while optimizing transportation operations, ensuring compliance with federal and state regulations, and fostering a positive team environment. You will be responsible for managing vehicle maintenance, driver training, scheduling, and financial oversight to enhance guest experiences and department efficiency.

Key Responsibilities

• Compliance & Safety: Oversee DOT yearly inspections and ensure compliance with federal and state regulations. Maintain accurate documentation for permits, licenses, background checks, fingerprinting, and physicals for all drivers.
• Fleet Management: Ensure hotel vehicles are properly maintained with thorough recordkeeping of repairs and inspections. Conduct bi-annual fleet reviews, recommend necessary vehicle purchases, obtain quotes, and manage trade-in options.
• Training & Development: Implement structured training programs for new and existing employees, covering DOT regulations, customer service expectations, and safe driving practices. Ensure adherence to Marriott Autograph Collection brand standards.
• Reservations & Scheduling: Manage transportation reservations and optimize scheduling to maximize efficiency and revenue. Work with group meeting planners to promote transportation services and secure bookings.
• Leadership & Team Support: Provide clear direction and guidance to the Transportation and Guest Services team. Foster a motivated and high-performing work environment, supporting professional development and reinforcing company values.
• Manager on Duty: Step into the Manager on Duty role as needed, overseeing daily operations, addressing guest concerns promptly, and ensuring service excellence.
• Financial Oversight: Manage budgeting, forecasting, and P&L analysis to control departmental expenses and drive revenue growth while maintaining operational efficiency.
• Performance Management: Implement effective scheduling, monitor staff performance, uphold operational standards, conduct performance reviews, and provide constructive feedback.
• Technology Utilization: Leverage hotel management systems and software applications to streamline operations, track reservations, monitor fleet maintenance, and enhance service delivery.
• Relationship Building: Establish and maintain strong relationships with associates, guests, and external vendors to ensure seamless coordination, high-quality service, and a collaborative work culture.
  
  

Perks & Benefits: As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:

• Health, Dental, and Vision Coverage – Comprehensive plans, including FSA and HSA options.
• 401(k) with Company Match – Secure your future with our retirement savings plan.
• Exclusive Discounts – Enjoy savings on hotel stays, dining, golf, and retail at PCH properties and worldwide through Marriott.
• Career Growth Opportunities – Access to ongoing training and development for career advancement.
  
  

Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering hospitality with heart & soul. Become part of a team dedicated to crafting unforgettable guest experiences while growing your career in a stunning and inspiring environment.