What are the responsibilities and job description for the Seasonal Pro Shop Attendant position at Grand Hotel Golf Resort & Spa, Autograph...?
Join the team for an exciting seasonal opportunity at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, nestled along Alabama’s beautiful Gulf Coast. Spanning 550 acres of breathtaking scenery, the Grand blends Southern charm with modern luxury. With Dogwood and Azalea, two premier golf courses on the Robert Trent Jones Golf Trail, the resort offers an unforgettable experience for both guests and employees. Be part of The Grand Life this season!
As a Seasonal Golf Pro Shop Attendant, you will provide excellent customer service by greeting guests, managing tee times, and handling transactions through the POS system. You’ll maintain a clean, organized shop, manage inventory, and ensure merchandise is attractively displayed. You’ll also enforce golf course policies, assist with retail sales, and work closely with team members to ensure a positive and efficient guest experience.
Key Responsibilities:
- Guest Engagement: Create a welcoming environment by greeting guests warmly and assisting with their golf needs in a professional and friendly manner.
- Tee Time Management: Register guests for golf, accurately recording play records and tee times to ensure smooth operations and an organized flow of golfers.
- POS System Operation: Proficiently operate the Point of Sale (POS) system to handle transactions, ensuring accuracy and efficiency in processing payments.
- Communication: Answer telephone calls promptly, provide proper greetings, and manage tee time requests. Communicate effectively via radio to coordinate with other staff and ensure seamless guest service.
- Shop Maintenance: Maintain a clean and organized shop environment, ensuring merchandise displays are attractive, well-stocked, and properly arranged. Keep all areas of the shop visually appealing and operationally functional.
- Inventory Control: Monitor inventory levels and assist with stocking, reordering, and maintaining operating supplies like scorecards, pencils, and POS materials.
- Customer Service Excellence: Provide exceptional service, anticipating guest needs and ensuring a positive experience. Address any concerns or issues courteously and professionally, always striving to exceed guest expectations.
- Policy Enforcement: Respectfully enforce dress code and beverage policies, diplomatically addressing non-compliance when necessary, and escalating any serious issues to the Staff Professional or Director of Golf as needed.
- Sales & Merchandising: Collaborate with the Retail Coordinator to effectively display and promote merchandise, driving sales and guest engagement with featured items.
- Teamwork: Foster a positive and cooperative work environment by supporting colleagues and actively contributing to the team’s success.
Perks & Benefits:
As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:
Exclusive Discounts: Enjoy hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott.
- Career Growth: Opportunities for ongoing training, professional development, and career advancement within the PCH Hotels & Resorts portfolio.
- Employee recognition programs.
- Flexible work schedule.
Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a team dedicated to creating unforgettable guest experiences. The Grand Life is calling—come share it with us!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
