What are the responsibilities and job description for the Guest Services Manager - Rooms - Grand Hotel - Main Resort position at Grand Hotel?
Key Responsibilities:
- Manage and lead the guest services team, including front desk, concierge, and bell staff
- Ensure the smooth check-in and check-out process for guests
- Handle guest inquiries, concerns, and special requests in a timely and professional manner
- Train and mentor staff to deliver exceptional guest service
- Monitor and respond to guest feedback and reviews
- Collaborate with other departments to enhance the overall guest experience
- Implement and maintain guest service standards and procedures
- Resolve guest complaints and issues to ensure guest satisfaction
- Bachelor's degree in Hospitality Management or related field preferred
- Previous experience in guest services or hotel management
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- Proven ability to deliver exceptional guest service
- Attention to detail and the ability to multitask in a fast-paced environment
- Proficient in hotel management software and technology
- Positive attitude and passion for creating memorable guest experiences
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Three Tiers of Medical Coverage *
Dental & Vision Coverage *
24/7 Teledoc service *
Free Maintenance Medications *
Paid Time Off (vacation, sick, bereavement, and holidays). *
Tuition Reimbursement *
Pet Insurance
Hotel Discounts
401K Match
25% discount on food and non-alcoholic beverage purchases at all Grand Hotel and Bicycle Street Inn restaurants.
20% discount at Grand Hotel retail locations
20% discount on Golf, no fee for cart rental
20% discount on Miniature Golf at Woodlands Activity Center
20% discount on products and services at Astor’s Spa
Full Time Year Round Team members only.
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Salary : $19
