What are the responsibilities and job description for the Telephone/PBX Operator position at Grand Hotel?
Property Description
Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island!
Overview
This is a seasonal position from April - October. Must be authorized to work in the US without visa sponsorship.
Housing and Meals provided at $19/day.
We are looking for a Telephone/PBX Operator who is passionate about providing exceptional service and creating memorable experiences for our guests. In this role, you will be the first point of contact for our guests and will be responsible for handling all incoming and outgoing calls with professionalism and efficiency. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. Join our team and become a part of a culture that values teamwork, respect, and hospitality.
Qualifications
- High school diploma or equivalent
- Excellent communication skills, both verbal and written
- Previous experience operating a PBX or multi-line phone system preferred
- Strong customer service skills and the ability to remain calm under pressure
- Basic computer skills, including proficiency in Microsoft Office and email
- Ability to work a flexible schedule, including weekends and holidays
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
- Three Tiers of Medical Coverage *
- Dental & Vision Coverage *
- 24/7 Teledoc service
- Free Maintenance Medications *
- Paid Time Off (vacation, sick, bereavement, and holidays). *
- Tuition Reimbursement *
- Pet Insurance
- Hotel Discounts
- 401K Match
- 25% discount on food and non-alcoholic beverage purchases at all Grand Hotel and Bicycle Street Inn restaurants.
- 20% discount at Grand Hotel retail locations
- 20% discount on Golf, no fee for cart rental
- 20% discount on Miniature Golf at Woodlands Activity Center
- 20% discount on products and services at Astor’s Spa
* Full Time Year Round Team members only.
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Salary : $19
