What are the responsibilities and job description for the GROUP RESERVATIONS SUPPORT position at Grand Hyatt DFW?
Summary
Care defines us at Hyatt.
We see it in the way we treat each other and our guests. It’s our superpower. We channel this strength into our vision for evolving the future of hospitality. We create a culture of warmth, empathy and respect. We build connections, celebrate success and create inclusive environments together.
Come be part of our Revenue Team as our Group Reservations Support at the Grand Hyatt DFW located in Terminal D of the DFW Airport.
Our upscale hotel features 298 guest rooms with runway views as well as 34,000 square feet of event space. Grand Hyatt DFW is rooted in traditions of impeccable service and thoughtful amenities. We deliver the comforts of a home away from home and a consistently elevated experience.
Benefits & Perks:
As a colleague, we have you covered with awesome benefits and perks. Some of those include:
- Medical, Dental, Vision benefits offered at 30 days of employment
- Complimentary on-site hotel covered parking at the DFW Airport in Terminal D
- Complimentary colleague meal during shift
- 401k options and company match
- Discounted and complimentary hotel accommodations anywhere in the world
- Paid Holidays, Sick Time & Vacation
- Tuition Reimbursement
- And so much more!
Responsibilities include but are not limited to:
- Coordinate the reservations, room blocks and contracts for large groups according to hotel and company guidelines.
- Maintain group blocks, rooming lists and reservations in system, processing all group reservation requests, changes and cancellations received.
- Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirements and booking procedures are reflected correctly.
- Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs.
- To work with Revenue Manager and other departments, checking room and room-type availability, to maximize room’s sales, yield and average room rate through upselling and other inventory and rate management initiatives.
- To build strong relationships with all sources of bookings and work closely with the Front Office, Sales & Marketing Department as well as the Revenue Manager in maintaining and developing these relationships.
- Ensure to control rates in general, low yield rooms allocations, free sell updates, complimentary rooms and upgrading, entry of group rooms bookings and timely wash.
- Perform other duties as assigned to include, but not limited to, running daily reports to monitor accurate records for daily arrivals, cancellations, no-shows, etc.
Qualifications:
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
- Excellent attention to detail
- Strong analytical and organizational skills
- Excellent time-management and multi-tasking skills
- Exceptional customer service and interface skills
- General knowledge of rooms merchandising and yield management processes is a plus
- Experience with Excel and PMS systems is ideal
- Schedule is typically Monday-Friday, 8am-4:30pm
Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
