What are the responsibilities and job description for the GUEST SERVICES SUPERVISOR position at Grand Hyatt Indian Wells Resort and Villas?
Summary
At Hyatt, we believe our guests choose us because of our caring and attentive associates—individuals who are passionate about providing efficient service and creating meaningful experiences. At the Grand Hyatt Indian Wells Resort & Villas, located in beautiful Southern California, we take pride in offering warm hospitality in an unforgettable setting.
Supervisors possess strong leadership, communication, and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads fellow associates by coaching, providing direction, and may include training, scheduling, payroll, and interviewing.
Guest Service Supervisors lead associates in key service roles including bell, concierge, door, and valet. This highly visible position is an opportunity to connect with guests through casual conversation and attentive service, directly shaping the guest experience from arrival to departure. The role requires knowledge of hotel services, local events and attractions, and transportation options—serving as both a leader to the team and a resource to our guests.
The pay rate for this position is $21.00 - $25.20 hourly. This is the pay rate for this position that Grand Hyatt Indian Wells reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.
Hyatt associates work in an environment that demands exceptional performance yet offers great rewards. Whether you’re looking for career advancement, job enrichment, or a supportive team culture, if you're ready for this challenge, we’re ready for you.
This is not your typical career opportunity. This is the Hyatt Touch.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
- A true desire to satisfy the needs of others in a fast paced environment.
- Refined verbal and written communication skills.
- Experience and thorough understanding of guest services.
Salary : $21 - $25
