What are the responsibilities and job description for the Front Office Supervisor position at Grand Hyatt?
Organization- Grand Hyatt Denver
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
The Grand Hyatt Denver is currently seeking a Front Desk Supervisor, who possess strong leadership, communication, and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and will include training, assisting with the check in experience while providing excellent customer service with guests and associates, managing inventory and queue, VIP assignments, World of Hyatt ESR Tracking, group pre-keys, and supporting PBX.
Front Office Supervisors lead the agents whom are responsible for the guest check in process and communication of hotel services and promotions. This front of house highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience, guest recovery, and anticipating guest needs. Other duties will include processing forms of payment, tax exempt processing, responding to guest inquires, assisting with pre-arrival communication, maximizing upsell opportunities, group block assignments, and analyzing reports.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
This is not your typical career opportunity. This is the Hyatt Touch.
Our Values: Empathy / Wellbeing / Respect / Integrity / Experimentation / Inclusion
Grand Hyatt Denver is seeking colleagues with unmatched service. We care for people so they can be their best.
Qualifications
Qualifications for this position:
Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity/Marital Status. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
The Grand Hyatt Denver is currently seeking a Front Desk Supervisor, who possess strong leadership, communication, and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and will include training, assisting with the check in experience while providing excellent customer service with guests and associates, managing inventory and queue, VIP assignments, World of Hyatt ESR Tracking, group pre-keys, and supporting PBX.
Front Office Supervisors lead the agents whom are responsible for the guest check in process and communication of hotel services and promotions. This front of house highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience, guest recovery, and anticipating guest needs. Other duties will include processing forms of payment, tax exempt processing, responding to guest inquires, assisting with pre-arrival communication, maximizing upsell opportunities, group block assignments, and analyzing reports.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
This is not your typical career opportunity. This is the Hyatt Touch.
Our Values: Empathy / Wellbeing / Respect / Integrity / Experimentation / Inclusion
Grand Hyatt Denver is seeking colleagues with unmatched service. We care for people so they can be their best.
Qualifications
Qualifications for this position:
- A true desire to satisfy the needs of others in a fast-paced environment.
- Refined verbal and written communication skills.
- Ability to stand for long periods of time.
- Experience and a thorough understanding of Front Office operations.
- Medical/ Dental/ Vision Insurance after 30 days!
- 401K Retirement Savings Plan Match
- Basic Life Insurance
- Vacation/ Sick Days
- Colleague rate and Complimentary Room nights when available
- Flexible Spending Account
- FREE Meals
- FREE Parking
- FREE RTD Bus Pass
Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity/Marital Status. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Salary : $22
