FB Supervisor - Draft Day/Beverage

Position Summary:
The F&B Supervisor is responsible for the day-to-day operations of the front-of-the-house (FOH) for the assigned outlet(s) ensuring product and service quality, consistency, and employee development. This position is responsible for meeting all company and state health department rules and regulations.

*These positions will be located in our Draft Day/Sportsbook bar/restaurant.

Responsibilities:

• Effectively schedule and manage staffing levels to meet payroll costs, business volumes, and guest expectations.
• Monitor meals being served for appearance, quality standards, and portion control according to company guidelines.
• Implement, apply, and enforce outlet guest service standards.
• Assist in developing, implementing, and maintaining expenses to meet budgeted or forecasted goals.
• Responsible for the organization and fast/efficient functionality and service for shift.
• Responsible for enforcing a program that meets all Health Department, Internal Controls, and Government rules and regulations.
• Conduct relevant inventory including rotation, par levels, and discontinued items.
• Provide exceptional guest service for all external and internal guests.
• Assist with managing, delegating duties, and the performance and development of department staff; inclusive of interviewing, hiring, training, evaluating, coaching, and termination of staff.
• Manage expenses based on budgeted guidelines and business volumes to include payroll and staffing levels.
• Perform all functions of personnel within span of control, as needed.
• Assure an environment which emphasizes cooperation, communication, and teamwork with all departments.
• Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
• Support current law and policy to provide a work environment free from illegal and discriminatory behavior.
• Promote and ensure the safety and security of all guests and employees.
• Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment and decision-making skills.
• Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.

Knowledge, Skills, and Abilities:

• Ability to effectively manage department processes and procedures to ensure a favorable guest experience.
• Must have general food and beverage service knowledge.
• Must be able to stand/walk for up to eight (8) consecutive hours.
• Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
• Ability to maintain strict confidentiality including, but not limited to, employee data, player activity, claim activity, financial data, marketing plans, and policies.
• Ability to effectively utilize conflict-resolution techniques.
• Ability to analyze and interpret departmental needs and results.
• Ability to solve complex problems and maintain mental concentration for significant periods of time.
• Ability to perform assigned duties under frequent time pressures and in an interruptive environment.
• Ability to use telephone, copy/fax machine, computer, Microsoft Office, hand-held radio, and any department-specific equipment, tools, and computer software.
• Ability to perform a broad variety of tasks and deadlines with an irregular work schedule.
• Ability to communicate effectively with guests and all levels of employees in both oral and written form.
• Ability to work in casino and office environment with excessive noise levels, bright lights, and smoke environment.
• Knowledge of all facilities and promotional events available to guests on property.

Certificates, Licenses, Registrations:

• Must hold a valid gaming license in accordance with the Nebraska Racing and Gaming Commission.
• Must complete all company-required training within designated time frames.
• Must obtain direct deposit within one week of start date.

key words: food and beverage, supervisor, draft day, sports, bar, server, customer service

Job Type: Full-time

Pay: $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Ability to Commute:

• Grand Island, NE 68801 (Required)

Work Location: In person

Salary : $19