Guest Service Agent

Position Summary:

The Guest Service Agent is responsible for the guest registration and check-out process and communication of hotel services and promotions.

Essential Duties and Responsibilities:

• Accurately complete the reservation, check-in, and check-out process in an efficient manner.
• Handle all guest concerns in a timely and effective manner while maintaining a positive and helpful attitude.
• Assist the call center in taking, modifying, and canceling guest reservations and noting any special requests.
• Accurately administer hotel guest payment processes.
• Notify housekeeping and/or maintenance in a timely manner of any reported problems with rooms or grounds.
• Assist with securing guest luggage in the appropriate designated location.
• Assure an environment which emphasizes cooperation, communication, and teamwork with all departments.
• Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
• Support current law and policy to provide a work environment free from illegal and discriminatory behavior.
• Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment.
• Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.

Knowledge, Skills, and Abilities

• Ability to perform basic mathematical functions.
• Must be able to stand/walk for up to eight (8) consecutive hours.
• Understand and anticipate guest service needs.
• Ability to properly operate the hotel phone system in a friendly and efficient manner.
• Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
• Ability to maintain strict confidentiality including, but not limited to, player activity, claim activity, financial data, marketing plans, and policies.
• Ability to analyze and interpret departmental needs and results.
• Ability to solve complex problems and maintain mental concentration for significant periods of time.
• Ability to perform assigned duties under frequent time pressures and in an interruptive environment.
• Ability to perform a broad variety of tasks and deadlines with an irregular work schedule.
• Ability to communicate effectively with guests and all levels of employees in both oral and written form.
• Ability to work in casino and office environment with excessive noise levels, bright lights, and smoke environment.
• Knowledge of all facilities and promotional events available to guests on property.

Required

• Must complete all company-required training within designated time frames.

Keywords: hotel, casino, customer service, front desk

Job Type: Part-time

Pay: $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Monday to Friday
• Morning shift
• Rotating weekends
• Weekends as needed

Ability to Commute:

• Grand Island, NE 68801 (Required)

Work Location: In person

Salary : $17