What are the responsibilities and job description for the Night Auditor position at Grand Island Casino Resort?
Position Summary:
The Front Desk Night Auditor is responsible for the registration of guests staying in the hotel, as well as communicating hotel services and any promotions. This position must be focused on providing the highest level of guest service, as it has a direct impact on the guest experience while staying at the resort.
Essential Duties and Responsibilities:
- Provide exceptional guest service to all customers.
- Efficiently check guests in and out of the hotel and administer hotel policies and procedures.
- Assist the reservation center in taking, modifying, and canceling guest reservations, noting any special requests.
- Operate the hotel phone system using friendly and professional service.
- Handle all shift cash transactions accurately.
- Communicate hotel facilities and services to all guests, as well as local area facilities and points of interest.
- Coordinate with other departments to fill special guest requests or to resolve problems.
- Read and update the Front Desk Communication Log daily.
- Understand and follow all hotel emergency procedures.
- Maintain confidentiality of guest information and hotel data.
- Provide exceptional customer service to all internal and external customers.
- Resolve problems quickly and accurately, and follow directions thoroughly.
- Responsible for completing the regular hotel audits
Knowledge, Skills, and Abilities
- High School Diploma or GED; six months experience customer service; or equivalent combination of education and experience.
- Effective interpersonal and communication skills.
- Demonstrated experience operating hotel reservation and phone systems or similar technology systems.
- Maintain courteous and effective working relationships with others.
- Ability to work under time pressure with a positive attitude.
Required
- Must hold a valid gaming license in accordance with the Nebraska Racing and Gaming Commission.
- Must complete all company-required training within designated time frames.
Keywords: hotel, casino, customer service, night shift, night audit, front desk
Job Type: Full-time
Pay: $18.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Every weekend
- Holidays
- Night shift
- Overnight shift
- Rotating weekends
- Weekends as needed
Ability to Commute:
- Grand Island, NE 68801 (Required)
Work Location: In person
Salary : $19
