Spa Receptionist

Position Summary:

To maximize service sales within a salon and spa while exceeding guest expectation. The Spa Receptionist is the first and last point of contact with our guests, from scheduling services, product sales, conflict resolution, escorting facility tours, maintaining client database, to final billing and checkout.

Essential Duties and Responsibilities:

• Provide exceptional guest service to all customers.
• Greet guest and escort to waiting area.
• Schedule guest salon and spa services while implementing proper procedures.
• Educate guests on services and products to increase sales.
• Coordinate services and maximize bookings for each service technician.
• Close sales and encourage guests to pre-book services. Cross-sell services.
• Regularly attend, participate in and support training and staff meetings “Huddles”.
• Responsible for inventory control.
• Execute standard telephone procedure using appropriate customer service etiquette.
• Perform appointment confirmations 24 hours prior to appointment schedule when needed.
• Resolve guest challenges.
• Responsible for balancing and checking register drawer.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Clerical and administrative abilities demonstrated in time management efficiency.
• Ability to type 55 words per minute with minimal errors.
• Ability read, write, and understand the English language.
• Ability to use telephone, copy/fax machine, computer, Microsoft Office, hand-held radio, and any department-specific equipment, tools, and computer software.
• Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
• Ability to maintain strict confidentiality including, but not limited to, player activity, claim activity, financial data, marketing plans, and policies.
• Ability to analyze and interpret departmental needs and results.
• Ability to solve complex problems and maintain mental concentration for significant periods of time.
• Ability to perform assigned duties under frequent time pressures and in an interruptive environment.
• Ability to perform a broad variety of tasks and deadlines with an irregular work schedule.
• Ability to communicate effectively with guests and all levels of employees in both oral and written form.
• Knowledge of all facilities and promotional events available to guests on property.

Required

• Must hold a valid gaming license in accordance with the Nebraska Racing and Gaming Commission.
• Must complete all company-required training within designated time frames.

Keywords: hotel, casino, customer service, spa, reception, commission, sales

Job Types: Full-time, Part-time

Pay: $15.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $16