What are the responsibilities and job description for the IT Support Technician position at Grand Isle Supervisory Union?
Grand Isle Supervisory Union is seeking a motivated and enthusiastic Entry-Level IT Support Technician to join our Information Technology team. This is an excellent opportunity to launch your IT career in a supportive and rewarding environment where you'll play a vital role in ensuring our staff and students have the technology they need to succeed.
About Grand Isle Supervisory Union:
At the Grand Isle Supervisory Union, we are committed to providing a high-quality education that empowers students to thrive in the 21st century. Technology plays a crucial role in achieving this goal, and our IT team is essential to our success.
Summary:
The Entry-Level IT Support Technician is responsible for providing first-line technical support to school staff. This role involves troubleshooting hardware and software issues, assisting with network connectivity, and supporting the effective use of technology in the educational environment. The ideal candidate will have a strong interest in technology, excellent problem-solving skills, and a customer-focused approach.
Essential Duties and Responsibilities:
Provide first-level technical support via phone, email, and in-person to school staff on hardware, software, and network-related issues.
Troubleshoot and resolve common technical problems, including but not limited to:
Computer hardware (desktops, laptops, peripherals)
Operating systems (Windows, macOS, ChromeOS)
Software applications (productivity suites, educational software)
Printing issues
Basic network connectivity problems (Wi-Fi, wired connections)
Password resets and account management
Assist with the setup, configuration, and deployment of new computer hardware and software.
Maintain accurate records of support requests and resolutions in a ticketing system.
Escalate complex issues to senior IT staff when necessary.
Assist with the maintenance and inventory of IT equipment.
Provide basic training and guidance to users on the proper use of technology and school-supported software.
Follow established IT procedures and policies.
Contribute to the development of user documentation and knowledge base articles.
Maintain a clean and organized work environment.
Perform other duties as assigned by the IT Manager or Director of Technology.
Qualifications:
High school diploma or equivalent required.
Basic understanding of computer hardware, software, and networking concepts.
Familiarity with common operating systems (Windows, macOS, ChromeOS).
Experience with basic troubleshooting techniques.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
A customer-service oriented attitude with a focus on providing timely and effective support.
Ability to learn new technologies quickly.
Preferred Qualifications:
Associate or bachelor’s degree in information technology, or a degree in a related field
A or other relevant IT certifications.
Experience working in an educational environment.
Familiarity with educational technology tools and platforms (e.g., Learning Management Systems, student information systems).
Basic knowledge of network infrastructure (e.g., routers, switches, wireless access points).
Physical Demands:
Ability to lift and move computer equipment (up to 25-50 lbs occasionally).
Ability to sit or stand for extended periods.
Ability to bend, stoop, and reach.
Manual dexterity for working with computer hardware and peripherals.
Work Environment:
Typically works in an office or school environment.
May be required to travel between school sites.
May be exposed to moderate noise levels.
