Description

POSITION PURPOSE

Operates electronic switchboard to provide answering service for the hotel.  Greets caller and announces name or phone number of hotel.  Records and delivers messages, furnishes information, accepts orders, and relays calls.  Places telephone calls at request of guest or management and is responsible for all emergency telephone communications.  Responsible for accepting and delivering packages and electronic facsimile messages to and from guests.  Electronically or manually date stamps and files messages.  Removes filed messages after required file period has elapsed.

ESSENTIAL FUNCTIONS

1. Responsible for the efficient operation of the hotel’s switchboard.
2. Responsible for representing the hotel when talking with any individual; guest, vendor, travel agent, employee, or others; in a professional manner:
   • answer all calls within three (3) rings;
   • voice calm and unhurried;
   • style reflecting care and concern for the caller;
   • patient and tolerant of all callers;
   • helpful in each circumstance to the fullest of the position’s ability.
3. Maintain absolute confidentiality of transactions.
4. Maintain message storage for a period of time as specified by Supervisor.
5. Discard stored messages when the storage time has elapsed.
6. All other duties as assigned by a manager or supervisor.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotel’s facilities.  Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Understand the technologies required in the work you are doing.
• Work with a variety of situations.
• Solve problems using facts and personal judgment.
• React quickly in emergency situations and make decisions that may involve a great amount of money or the safety of others.
• Work with different kinds of people.

Physical Demands

Sedentary work:  Exerting up to 10 pounds of force occasionally (occasionally:  activity or condition exists up to 1/3 of the time), and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.  Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Qualifications

QUALIFICATION STANDARDS

Education                   

High School completion OR an equivalent level of education and experience.      

Licenses or Certificates          

Not applicable

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Westin/Sheraton Carlsbad’s standards.

Attendance:    

Regular attendance in conformance with the standards, which may be established by Westin/Sheraton Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position.  Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations will be subject to disciplinary action, up to and including termination of employment.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Ownership:

This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Sheraton Carlsbad Resort & Spa.  Marriott International is not the owner or operator of Westin/Sheraton Carlsbad Resort & Spa.  Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Sheraton Carlsbad Resort & Spa.  Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Sheraton Carlsbad Resort & Spa’s owner or operator.

Salary : $19