What are the responsibilities and job description for the Resort Manager (AGM) position at Grand Patrician Resort – Hotel, Conference Center, Restaurant & Spa?
RESORT MANAGER RESPONSIBILITIES MAY INCLUDE:
A resort manager oversees the daily operations, ensuring optimal hospitality services and client satisfaction. Experience in Rooms Division and Food & Beverage is preferred. Areas of focus include, but not limited to: Operations, F&B, Rooms, Front Desk, Housekeeping. Some of the responsibilities include setting goals and daily objectives, establishing budgets and schedules, liaising with external partners such as vendors and suppliers, managing staff, and delegating tasks to maintain a smooth workflow, address guest concerns and issues, resolving them promptly and efficiently. Moreover, the Resort Manager must lead and encourage staff to reach goals, all while implementing the resort's policies and regulations to maintain a safe and healthy environment for guests and staff.
The Resort Manager oversees the daily operations in the resort establishment, ensuring optimal hospitality services and client satisfaction. Responsibilities include setting goals and daily objectives, establishing budgets and schedules, liaising with external partners such as vendors and suppliers, managing staff, and delegating tasks to maintain a smooth workflow, address guest concerns and issues, resolving them promptly and efficiently. Moreover, the Resort Manager must lead and encourage staff to reach goals, all while implementing the resort's policies and regulations to maintain a safe and healthy environment for guests and staff.
Some examples of responsibilities:
- Manage several customer service incidents
- Assist clients with booking reservations
- Inventory control reducing lose, overspending
- Conduct various inspections throughout property to ensure cleanliness and safety
- Assist in coordinating all computer relate activities including guests reservations, arrivals, departures and payment processing
- Establish a positive, customer-focused environment by providing consistent, diplomatic leadership and coaching to staff members
- Experience in all facets of public / VIP relations, assist in defining marketing strategy/sales and corporate image.
- Check in with housekeeping supervisor to ascertain adequate staffing, arrivals and departures, VIP arrival, special requests etc.
- Negotiate vendor contracts
- Ensure parking operation run efficiently and effectively
Job Type: Full-time
Pay: $90,000.00 - $105,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Ability to commute/relocate:
- Milton, WV 25510: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel/Resort management: 3 years (Required)
- Rooms and F&B: 3 years (Required)
Work Location: In person
Salary : $90,000 - $105,000