Job Summary:

The Parts and Service Consultant at Grand Prix Motorsports in Littleton, Colorado is a full-time, hourly customer service role that is essential to the success of our powersports dealership. Working alongside our team of knowledgeable and dedicated professionals, the Service Writer will be responsible for providing exceptional customer service and support to our clients. As an individual contributor, the successful candidate will play a critical role in ensuring that our customers receive the best possible experience while maintaining the smooth and efficient operation of the service department.

Compensation & Benefits:

This position offers a competitive salary range of $35,000 to $60,000 per year, paid biweekly. In addition, you will have access to a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401k.

Job Description

Description of the Role

Grand Prix Motorsports is looking for a dedicated and experienced Service Writer to join our team in Littleton, Colorado. As a Service Writer, you will play a crucial role in our organization by providing exceptional customer service and ensuring the smooth operation of our service department.

Responsibilities

• Interact with customers to understand their service needs and concerns
• Document customer requests and communicate them effectively to the service technicians
• Provide accurate estimates for service costs and timeframes
• Schedule and coordinate service appointments
• Follow up with customers to ensure their satisfaction with the service provided
• Maintain records of customer interactions and transactions

Requirements

• Previous experience as a service writer or in a similar customer service role
• Strong communication and interpersonal skills
• Knowledge of automotive systems and repairs
• Ability to multitask and prioritize tasks effectively
• Attention to detail and problem-solving skills

Benefits

• Competitive salary range: $35,000 - $60,000 per year
• Health insurance coverage
• 401(k) retirement plan
• Paid time off and holidays
• Opportunities for professional growth and development

About the Company

Grand Prix Motorsports is a leading provider of high-quality vehicles and exceptional service in Littleton, Colorado. With over XX years of experience in the industry, we are committed to delivering top-notch customer satisfaction and building long-lasting relationships with our clients.

``` ```plan. We also offer ongoing training and career development opportunities within our organization.

Responsibilities:

- Greet and assist customers in a friendly and professional manner, both in person and over the phone
- Schedule service appointments and communicate with customers regarding their service needs and expectations
- Accurately document customer information, service requests, and work performed in our computer system
- Maintain accurate records of all service transactions and ensure timely and accurate billing
- Communicate with technicians to ensure timely completion of service work
- Follow up with customers after service appointments to ensure satisfaction and address any concerns or issues
- Proactively identify and resolve customer concerns or complaints in a timely and professional manner
- Maintain a working knowledge of our products and services to effectively communicate with customers and provide recommendations
- Collaborate with other team members to achieve department goals and objectives
- Uphold a high level of professionalism and adhere to company policies and procedures at all times

Requirements:

- High school diploma or equivalent; post-secondary education in powersports technology or related field is preferred
- 1-2 years of experience in customer service, preferably in the powersports industry
- Strong communication and interpersonal skills
- Excellent organizational and time-management abilities
- Proficiency in computer systems and software, including MS Office and dealership management systems
- Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment
- Knowledge of basic powersports terminology and familiarity with service department operations
- Must have a valid driver's license and a clean driving record

EEOC Statement:

Grand Prix Motorsports is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Salary : $35,000 - $60,000