Support Professional, Strategic Outreach

Support all regular duties associated with data entry and administrative support for the Workforce Innovation and Opportunity Act (WIOA) Adult Education program. This position is responsible for monitoring data to ensure accuracy and benchmarks are being met in a timely manner while any discrepancies will be reported to the Director. Aspects such as data collection, reporting, capturing requirements for post testing, and follow-up is necessary for program success.

Requisition ID: 793
Position Number: 00002023
Employee Group: APSS
Schedule: 28 hours per week/52 weeks per year (Flexibility in hours, weekend and evening coverage as required)
Compensation: APSS, Level C, $17.59 per hour
Benefits: Part-time
Reports to: Dean of Strategic Outreach
Posting Opens: 02/17/2025
Posting Closes: 03/03/2025

ESSENTIAL FUNCTIONS

• Provide secretarial and administrative support for WIOA Adult Education program
• Compile, sort, and verify accuracy of data before it is entered into Michigan Adult Education Reporting System (MAERS)
• Maintain monthly activity logs and compile quarterly reports
• Monitor data in TopsPRO, CASAS, and SARS
• Verify data entered into systems by checking reports for errors and correct as necessary
• Complete quarterly participant follow-up per state guidelines
• Compile and aggregate instruction hours by participant and record in participant files
• File completed documents and participants’ files in appropriate locations
• Coordinate and collect data from Adult Learning Plans and Academic and Career Assessments
• Update participant records and electronic files, process data, locate missing information, and update participants’ files as necessary
• Enter complete student data into MAERS and PeopleSoft Campus Wide Information System (CWIS) per state and college guidelines
• Support grant and report writing by providing data entry and analysis of the data
• Willing to obtain MEARS (Michigan Adult Education Reporting System) training as required
• Assist with external audits
• Hire, train and supervise student assistants
• Collect and deposit cash for the College as needed
• Reserve classroom and meeting space in 25Live System as requested for meetings
• Provide logistical support for events
• Create a welcoming environment for all customers (phone and walk-in), students, staff, business and/or college representatives
• Assist with the technology loaner program for Adult Education students, checking in/out materials and technology to students for use at home
• Attend bi-weekly staff meetings
• Monitor and report database malfunctions to appropriate personnel
• Administer academic, learning, and career assessments in absence of staff and instructors.
• Special projects as needed
• Provides backup for assisting with recording time sheet information for state reporting per grant requirements
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
• Performs other related duties as assigned

JOB SPECIFICATIONS

Educational Credentials

• Associate’s Degree or comparable combination of relevant education and experience required

Work Experience

• Minimum of two (2) years of professional experience in data collection, entry, and analysis required
• Minimum of two (2) years of professional experience in administrative assistance, secretarial, or customer service related field required
• Bilingual (Spanish/English) preferred
• Experience and/or interest in working with diverse student/learner populations that represent a wide range of age, ethnicity, national origin, ability, and socio-economic backgrounds required
• Experience with Michigan Adult Education Reporting System preferred
• Experience with PeopleSoft Campus Wide Information System preferred

Skills

• Ability to maintain highly confidential information
• Proficiency in office related software including Microsoft Office (Word, Excel, PowerPoint, Publisher), Google Workspace (GMail, Google Docs, Google Sheets, Google Calendar, Google Meet), Zoom Meetings, etc.
• Excellent verbal and written communication skills and strong interpersonal communication skills
• Possess excellent proofreading skills and have aptitude for detail work including recordkeeping and filing
• Exceptional organizational and problem-solving abilities
• Ability to work on a cross-functional team in a fast-paced, learning-centered environment

Physical Demands

• Ability to sit for long periods of time
• Ability to lift a maximum of 25 pounds

Mental Demands

• Must be proficient in verbal, written, and interpersonal communication skills to work effectively with diverse populations
• Ability to work on a cross-functional team in a fast-paced, learning-centered environment
• Demonstrate a commitment to continuous improvement, individually and for the College
• Ability to perform daily routine and unexpected duties with minimum supervision
• Demonstrated initiative and problem-solving abilities and be able to exert initiative and resourcefulness

Working Conditions

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
• Willingness to work a flexible schedule (may include some evenings and weekends).

BENEFITS

• Health Coverage: Six health insurance plan options, including one with no health insurance premiums.
• Time off: Enjoy substantial vacation time.
• Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership.
• Continuous Learning: Career development and educational opportunities.
• Retirement Plans: Secure your future with our retirement options, including the state retirement plan.

NEXT STEPS / APPLICATION PROCESS

• Please fill out an application at https://www.grcc.edu/careers. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
• Predictive Index Assessment (behavioral & cognitive) REQUIRED: In order to have your application considered, you must complete the assessments: https://assessment.predictiveindex.com/bo/8MMT/supportprofessional

HIRING PROCESS

• GRCC uses an Evidence Based Selection Process, where we make data driven hiring decisions to help mitigate bias throughout the hiring process. As part of this process, candidates will participate in assessments (cognitive and behavioral), reference checks and interviews.
• Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

NONDISCRIMINATION STATEMENT

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.

Salary : $18