HCV Manager

Job Description

Position Summary

Responsible for day-to-day operations of the Commission’s Housing Choice Voucher (HCV) Programs which may include but not be limited to other special programs like VASH, NED, Mainstream, EIV, FYI, Mod Rehab, FSS, etc.. Performs managerial, supervisory, and administrative tasks involved in planning, organizing, coordinating, and directing efforts to provide low-income housing through the Commission’s Section 8 leased housing programs. Responsible for the Commission receiving at least a satisfactory rating concerning HUD agency scoring systems such as Section 8 Management Assessment Program (SEMAP) and other future HUD required evaluation systems. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

• Plans, manages, and monitors the Commission’s Section 8 Housing Choice Voucher Program (HCVP) and staff to ensure compliance with HUD guidelines and regulations, the Commission’s Administrative Plan, federal, state, and local regulations, laws, ordinances, and Commission policies as required and to achieve the highest possible rating under HUD’s Section 8 Management Assessment Program (SEMAP) or other HUD evaluation systems.
• Responsible for administering the HCV and moderate rehab housing programs including program requirements and guidance as reflected in HUD regulations, handbooks, notices, forms, guides, and Commission established policies and procedures.
• Plan, implements, directs, and evaluates Family Self-Sufficiency Program in accordance with regulations promulgated by the United States Department of Housing and Urban Development and policies set by GRHC.
• Establishes accessible systems that respond to program participants needs for social services, including but not limited to advocacy, financial, educational, health and all other needs leading to stabilization of housing and/or moving towards self-sufficiency.
• Supervises staff assigned to the Leased Housing Department, delegates assignments, and conducts the daily affairs of the office in a professional manner to ensure that the department maintains HCVP subsidy allotments filled with eligible participants.
• Assists staff in the interpretation of federal regulations and the Administrative Plan in daily operation; writes and reviews processes and procedures to ensure program compliance with statutory deadlines.
• Reviews Housing Choice Vouchers, re-examinations, rent adjustments and changes of dwelling.
• Performs regular reviews for quality assurance and compliance purposes to determine accuracy and timeliness of services and payments.
• Reviews and approves tenants' records; verifies pertinent data governing tenant eligibility and assist subordinates in completing any omitted items, makes recommendations for continued assistance or cancellation of existing contracts.
• Approves and submits required reports to HUD, retrieves and monitors reports in PIC including Late Annual Re-exams, Late HQS Inspections, Rent Calculations, and Reporting Rate, and manages activities report through the PIC/EIV systems (e.g., multiple subsidies, tenant deceased, new hire activity reports, etc.) to ensure timely and accurate processing of relevant information.
• Meets with owners, agents, realtors, and property management firms to explain the program and to encourage a wide range of owners to participate.
• Discusses tenant/owner complaints and program abuse with owners/tenants and attempts to resolve disputes between participants and landlords as appropriate.
• Oversees the determination of utility allowances. Analyzes utility rates and other services in developing and maintaining the utility allowance schedules.
• Assists in the preparation and monitoring of the HCVP budget; oversees the waiting list; conducts HCVP, and Project-Based Voucher (PBV) participant briefings; and trains staff in principles and practices of occupancy, HCVP budget, and other areas.
• Research, compiles, and analyzes information for development of budget and monitors operational expenses to assist in meeting budget requirements.
• Prepares and submits all funding applications for relevant programs. Plans, develops, and monitors program outreach efforts for the HCV assistance programs and evaluates results.
• Anticipates, seeks, and applies for future grant funding opportunities to improve programs, create innovation, and improve the lives of program participants. Prepares and/or submits grants and proposals for continued funding.
• Responsible for grant outcomes, advocacy, and community collaboration and outreach.
• Oversees the Homeownership program and develops procedures to assist families seeking to qualify/participate.
• Plan, develop, and monitor landlord program outreach efforts for the HCV assistance programs and evaluate the results.
• Designs and manages internship programs with local educational institutions.
• Ensures the development of case management plans and coordination of resources for the supportive social and/or medical services needed. Oversees volunteer efforts and donations to meet specific residents’ needs.
• Actively participates in various inter-agency and committee meetings.
• Under the supervision of the Director of Leased Housing, participates in the development of program policies and procedures and to assess their effectiveness.
• Ensures that the appropriate required reports, Board actions, and legal responses required by the Commission and HUD are prepared and presented in a timely manner.
• Provides ongoing assistance to staff to support a positive and productive working environment. Approves and oversees the selection, employment, training, direction, supervision, utilization, discipline, and termination of department employees, and makes recommendations for other personnel-related activities. Sets standards, frameworks, performance indicators and protocols, to identify necessary responses to overcome performance issues and take appropriate action where required. Makes recommendations regarding promotion of subordinates, authorizes leave and overtime; and evaluates and rates employee performance.
• Ensures privacy and maintains security of confidential materials and ensures that program records are confidentially prepared and maintained in accordance with federal regulations.
• Attends meetings, seminars, and conferences to stay current with new trends, activities, and concepts in housing stabilization, home ownership, supportive services, and HCVP. Supports, assists, and works with other Agencies and affiliated organizations in joint efforts, which are mutually beneficial.
• Accountable for consistent adherence to strong Commission standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Commission materials, supplies, resources, and other assets.
  
  

Education And Experience

A Bachelor’s degree in Business, Public Administration, Psychology, Sociology, Social Services, Human Services, Education or a closely related field from an accredited college or university and five (5) years of experience in property management, economic self-sufficiency services, or low income housing with increasing responsibility in a senior supervisory capacity or an equivalent combination of education, training, and experience resulting in the ability to fulfill the essential job duties of the position.

The following Certifications must be obtained within one (1) year of employment or other allowable period of hire as authorized by the Executive Director or his/her designee:

• HCV Executive Management
• Occupancy Standards
• Rent Calculation
• Homeownership
• Enterprise Income Verification System (EIV)
• Family Self-Sufficiency (FSS)
• Housing Quality Standards (HQS)
• Fair Housing
  

Knowledge And Skills

• Must have the ability to apply HUD and Commission established policies and procedures to consistently produce on-time and accurate income, rent, and subsidy calculations.
• Knowledge of HUD-established and Commission established performance standards as they relate to income and rent determinations. The ability to consistently produce on-time and error-free rent and subsidy calculations.
• Must be computer literate, including personal computing, accuracy in data entry, and knowledge of program-related software.
• Must have strong communication skills, good interpersonal skills including basic reading, writing, listening, and speaking skills.
• Knowledgeable in the principles and practices of the HCV Program. Must understand the concepts of pro-ration, estimation, and percentages as part of the rent calculation process for HCVP.
• Ability to understand and follow moderately complex written and oral instructions, communicate and relate to persons of diverse backgrounds and abilities.
• Ability to make routine decisions in accordance with established administrative rules, regulations, and policies, to explain the re-examination process to tenants in an objective and impartial manner.
• Knowledge of basic math principles sufficient to perform calculations for determining rent, resolving discrepancies, PIC and EIV errors.
• Ability to prepare clear, concise reports and make appropriate recommendations within scope of responsibility.
• Ability to deal effectively with situations requiring tact and diplomacy.
• Ability to maintain a 98% occupancy rate and to ensure 98% of the annual re-certifications are completed accurately and on time.
• Ability to ensure 100% of the units under contract are inspected annually based upon an approved schedule to determine their compliance with HQS and to ensure 100% of the units failing HQS is subject to abatement or termination sanctions in accordance with HUD regulations.
• Performance appraisals of subordinates are completed properly and on time. In the opinion of the supervisor, the appraisals reflect insight and sound judgment.
• Effective leadership skills are employed, as evidenced by the type and number of tasks delegated, the number of staff meetings held, and the motivation of subordinates.
• Ensures that positive owner, participant, and public relations are maintained as evidenced by the absence of complaints received from owners, participants and the general public and a positive attitude towards the Commission by the public.
• The employee consistently strives toward a positive, cooperative, and helpful working relationship with fellow employees, and places a high value on teamwork among all groups of employees.