Patient Educator - Contact Lens Tech

Grand Rapids Ophthalmology, a partner of Eyecare Parthers, is looking for Contact Lens Technicians to join our growing team. Ideal candidates will possess strong communication and computer skills and extend superior client service by creating a positive first impression and showing patients that we provide unsurpassed care right from the start.

Location: 68th St.

PRIMARY RESPONSIBILITIES

• Help patients with their contact lens needs: processing orders, applying insurance and various other tasks.
• Educate patients on contact lens products, proper care of contact lens, and insertion and removal of contact lenses.
• Proactively engages patients in communicating what to expect with the visit and continues to communicate delays or any other changes with the patient.
• Maintains professionalism to provide excellent customer service for patients; practices confidentiality and privacy protocols by following policies and HIPAA requirements.
• Assists team members and completes other special projects as requested.

EDUCATION

• Minimum of HS Diploma

SKILLS & EXPERIENCE

• Previous Optometry, Ophthalmology, or medical background preferred.
• Experience with NextGen software or other EHR is preferred.
• Strong communication and interpersonal skills.
• Must be well-organized, a team-player, and detail-oriented.
• Motivated and dependable with a patient-friendly personality.
• Demonstrated superior computer skills.
• Some travel between offices will/may be required.

WE OFFER

• Competitive pay and comprehensive benefits including medical, dental, vision, life & disability, 401(k) with company contribution, paid holidays, & paid time off.
• Career experiences that provide team members with opportunities for personal and professional growth in a rewarding work environment.
• Opportunities that spark your imagination and ignite your passion for helping others.

** We are an Equal Employment Opportunity Employer**

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