Director of Operations

GRPS MISSION: Our mission is to ensure that all students are educated, self-directed and productive members of society.

DIRECTOR OF OPERATIONS

Department:      Facilities Planning & Management

Unit:                  Professional Administrative Exempt

Salary:               Grade 111 – Specific salary based on experience

JOB SUMMARY

This position is responsible for the day-to-day operations of the custodian and supply operations division of the Facilities and Operations Department.  The general function of this position is to manage, develop and supervise all custodial and warehouse staff, and assure that they are maintaining the cleanliness of the 43 facilities in the Grand Rapids Public Schools District. This also includes snow removal from walkways, sidewalks, etc. in the winter. The custodial staff is normally on duty Monday – Friday from 6:00 am. through 11:30 pm., with exceptions for after hours, weekend and holiday activities at the District facilities.  The Director of Operations is expected to develop a flexible work schedule that would facilitate the supervision and inspection of work performed by the second shift teams, as well as the day shift staff.

ESSENTIAL JOB FUNCTIONS

Essential functions under the Americans with Disabilities Act may include any of the following duties, knowledge, and skills. This list is illustrative only and is not a comprehensive listing of all functions and duties performed by employees in this position. Regular on time and in person attendance is an essential function of this job. Other essential functions may include, but are not limited to the following:

• Provides leadership to and supervision of all operations staff (including; custodians, operation specialist, Supply truck drivers, mail carriers, warehouse supply specialist, and operations supervisors ). Responsible for developing and maintaining a collaborative team environment, ongoing performance management, training, mentoring, hiring, and individual development planning for staff, in a union environment. Manages and ensures compliance with union contracts, District procedures and policies, and regulations.
• Work with supervisors to establish and implement work performance standards and measures for all employees to ensure services delivery and customer service meet customers’ expectations.
• Communicate and maintain regular contact with customers and customers representatives (face0to-face, and virtual) to ensure optimal communication of activities, alignment of priorities, determine service / support requirements and service delivery strategies responsive to the needs.
• Provides recommendations, scopes of service, proposals and cost estimates to customers as needed.
• Oversee routine inspections of scheduled work assignments across all supervisory areas to ensure effective performance of all cleaning and related support services.

• Assign custodial and operational projects to supervisors and provide necessary training, instructions and supports to ensure further supervisors leadership development and timely, efficient
• Perform periodic surveys of all facilities and develop annual and long-range programs
• Identify, prioritize, and plan routine building cleaning projects, to include a comprehensive summer cleaning program
• Research and evaluate suppliers, products, procedures, methods, materials, and equipment
• Keep a comprehensive inventory of equipment and supplies to include working with zone supervisors to ensure inventory is distributed to school sites
• Review and investigate incoming unsatisfactory cleaning complaints, and work with appropriate supervisor for resolution
• Respond to emergency situations to ensure the facilities are available as scheduled for use by students, staff and public
• Coordinate work with supervisors, building administrators and other affected staff
• Evaluate staff according to District guidelines, maintain appropriate personnel records and make recommends regarding promotions, demotions, and transfers
• Participate in employee misconduct investigations as appropriate and work with human resources to implement employee discipline
• Review and process time records, leave requests, and other required Promote a good working relationship with other District employees and the public
• Develop, and implement a comprehensive training program to address best practices in the school cleaning industry
• Interact with co-workers, administration, students, parents, and the community in positive, supportive, and cooperative ways

• Assists in the budget process for the Facilities and Operations Department and provide input in reference to the operations division budget.
• Assists with the facilities use process including scheduling, calendars and scheduling custodians to be present during facilities uses and any necessary set up and clean up
• Assures that buildings have custodial staff to open/close, cleanup, etc. for before and after school activities including outside groups, sporting events, plays, concerts, testing, and/or any other extracurricular activities, community events and other events including emergencies as needed

• Perform other duties as assigned

QUALIFICATIONS

Education and Experience:

• Bachelor’s degree, or Associates degree with comparable work experience
• Demonstrated leadership and/or supervisory experience with previous supervisory responsibility for technical and professional staff
• Five years' experience, including knowledge of operational planning

Preferred Qualifications:

• Degree in a facilities management discipline or similar field
• Experience working in a union environment
• Experience with education buildings and knowledge of current K-12 operations

Knowledge, Skills and Abilities:

• Demonstrated leadership and/or supervisory experience with previous supervisory responsibility for technical and professional staff
• Demonstrated staff development and staff coaching abilities
• Demonstrated ability and desire to effectively communicate both orally and written with diverse stakeholders and always present a professional presence
• Demonstrated organizational skills with the ability to perform multiple tasks simultaneously, autonomously, and meet challenging timelines and quality standards
• Demonstrated ability to foster teamwork and participate as a team member with other directors / administrators, custodial supervisors, and building base custodial staff.

ADA REQUIREMENTS

The physical demands, work environment factors, and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk, hear (in a quiet or noisy environment).  The employee must occasionally lift and/or move up to 40 pounds.  Specific vision abilities required by this job include close vision, distance vision and ability to adjust/focus.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate. 

MENTAL FUNCTIONS

While performing the duties of this job, the employee is required to compare, analyze, communicate both orally and in writing, copy, coordinate, instruct, compute, synthesize, evaluate, use interpersonal skills, compile, and negotiate.

Non-Discrimination

The Grand Rapids Public Schools will not discriminate against any person based on race, sex, sexual orientation, gender, gender identity and expression, height, weight, color, religion, national origin, age, marital status, pregnancy, disability, veteran, or military status.

Americans with Disabilities Act accommodations: Assistance with the application process may be requested through the Human Resources Department at (616) 819-2022 or humanresources@grps.org.

Salary : $100,389 - $112,989