Slot Floor Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to, the following:

• ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include but are not limited to the following:

• Believe and demonstrate GRAND Standards for guest service
• Administer department policies affecting slot play and payouts
• Make sure supplies exist in sufficient quantities and are readily accessible to slot associates, and the slot floor is clean
• Listen and respond to guest inquiries using a positive clear speaking voice. Troubleshoot guests’ concerns regarding data entered into our tracking system. Answer questions and offer assistance to provide guest satisfaction.
• Provide staff with clear direction for promotional procedures, tournament rules, times and locations, events on property, Title 31 procedures, guest service, etc.
• Train and monitor team members and their performance to ensure company guidelines and procedures are followed.
• Complete all paperwork (including electronic paperwork) – i.e., inventories, task board, logs, shops, associate variances, team member reviews, team member call ins/tardies, early outs, over time, disciplinary action, and all departmental communications as well as any other necessary administrative duties. Complete PINs and ROCs for issues and variances.
• Record jackpots on MTL forms according to Title 31 procedures.
• Verify taxable jackpots, manual jackpots, tax withheld jackpots, and disputes. Provide backup where needed.
• Know how to use Keywatcher and know what all keys are for.
• Have basic computer knowledge to access/ input information and read/respond to email in order to perform job functions and assist guests. Learn operating systems (Kronos – including Konetic mobile dispatch, HotSOS, Everi, and XChange Explorer). Know how to use office equipment.
• Monitor staff behavior, direct breaks, and job functions to ensure proper guest service is provided. Direct staff in proper job functions and guest interactions. Assign associates to work areas on road maps.
• Make frequent contact with both internal and external guests to provide optimal service. This includes contact with various GSR departments in an effort to provide/obtain pertinent information needed.

KNOWLEDGE/SKILLS/ABILITIES

• 
  Supervisory experience preferred.
• Must possess sufficient mathematical skills needed to verify jackpots, MTLs, disputes, etc.
• Good working knowledge of slot operations.
• Ability to be trained in slot operating systems
• Gaming and AES card required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast paced casino environment and effectively deal with guests, management, team members and others. Regularly required to sit, stand, walk, and move through all areas of the casino; speak and hear; reach with hands and arms above shoulder level; bend, stoop, balance, kneel, lift, push and pull. The team member must occasionally lift and/or move up to 25 pounds. Specific vision abilities require by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly exposed to a smoke filled environment. The noise level in the work environment is unusually loud.