What are the responsibilities and job description for the The Pool - Lead Lifeguard position at Grand Sierra Resort and Casino?
ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to, the following:
Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance to provide guest satisfaction. Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
Rescue and/or give first aid or CPR to accident victims, or help fellow lifeguard provide care.
Supervise and coordinate the actions and scheduling of the other Pool Attendants.
Enforce all facility rules and regulations.
Prevent injuries by minimizing or eliminating hazardous situations or behaviors.
Recognize and respond quickly and effectively to all emergency situations.
Read, write, speak and understand the English language in order to complete reports, correspondence and communicate with guests and fellow employees.
Grasp, bend, and lift items weighing 100 lbs. or more (with help when needed) and carry, or otherwise move supplies, weighing up to 100 lbs. on an intermittent basis.
Walk (on uneven ground around the pool)/stand, sit, swim, bend, twist, stoop, climb, crawl, and/or reach(above and below shoulder level) as needed, or for duration of shift, walking 2-4 miles during an 8-hour shift. Fine manipulations of each hand, simple/power grasping and repetitive use of hands are needed to accomplish essential functions. Must be able to work at heights (lifeguard stand).
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules that reflect the business needs of the Hotel.
Comply with Hotel rules and regulations for the safe and efficient operation of Hotel facilities.
In addition to performance of essential functions, this position may be required to perform a combination of supportive functions to be determined by the supervisor based upon the particular needs of the Hotel.
Attend and participate in meetings in order to be informed of new rules, regulations and procedures and to discuss scheduling and/or other concerns of the Hotel and/or department.
KNOWLEDGE/SKILLS/ABILITIES
Analytical skills needed to establish pulse and/or breathing. Be able to determine when and if CPR or mouth to mouth resuscitation should be utilized.
Ability to determine if injuries are life threatening or require administration of first aid.
Ability to rescue and give first aid to victims.
Knowledge and skills needed to properly operate a backboard, neck brace, life ring, telescoping hook, first aid kit, etc. in emergency situations.
Ability to swim 500 yards continuously.
Ability to tread water for 2 minutes.
Ability to submerge to a minimum depth of 7 feet and retrieve a 10 lb object.
Ability to withstand exposure to summer sun and temperatures, as well as noise, dust, fumes, etc. associated with a pool environment.
Ability to engage in considerable physical activity on a continuous basis.
Ability to remain alert throughout the duration of the shift and remain calm during emergency situations.
Ability to resolve issues using sound judgment and initiative.
Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
Ability to operate multi-line telephones to conduct Hotel business.
Ability to comprehend and follow supervisor’s instructions.
Ability to maintain attendance in conformance with Hotel standards.
Ability to maintain a neat, clean and well-groomed appearance.
Ability to work with interruptions.
QUALIFICATIONS
Ability to obtain/renew all government required licenses or certification (CPR & Lifeguard certification).
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others. Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment. The noise level in the work environment is usually loud.
