AFS Case Manager/Program Director

* This is a grant funded position; therefore, the duration of this position is subject to the guidelines outlined in the grant.

SUMMARY

The Anishinaabek Family Services (AFS) Case Manager/Program Director, under the direction of the AFS Supervisor, is responsible for overseeing a variety of professional assignments to provide culturally appropriate activities and services to individuals according to the Coordinated Tribal Assistance Solicitation (CTAS) Purpose Area (PA)-2, Comprehensive Tribal Justice Systems Strategic Planning Program, and Purpose Area-6, Children's Justice Act Partnerships for Indian Communities, grant funded by the U.S. Department of Justice; This position carries a caseload consisting of direct services for child and family support according to the Grand Traverse Band (GTB) Codes, personnel policies, departmental policies and procedures; local, state, federal, tribal codes, laws, and requirements. This position involves serving as an advocate for children who have been victims of abuse and/or neglect, coordination of services including trauma assessments, public education, community awareness, and data collection. This position performs all program director duties required by the GTB Office of Management and Budgets (OMB) in association with this grant.

MINIMUM QUALIFICATIONS

• Bachelor's Degree in Social Work, Sociology, Psychology, Family Studies, or related field required.
• A minimum of two years' experience working in a social services field required.
• Must have a valid unrestricted driver license and be insurable by the GTB insurance carrier.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Case management for the CTAS PA-2 grant for victims and their families in emergency services, support services, and/or implementation of cultural activities.
• Perform all program director duties associated with this grant; if not a certified program director, then complete Program Director training at first available offering.
• Coordinate and lead focus groups with the Tribal Community and other departments to gather, identify priorities, and address gaps to be addressed by grant strategic plan.
• Attend all mandatory trainings and technical assistance meetings sponsored by the funding agency.
• Assure that the safety and well-being of the client, community member, staff, and volunteers is the highest priority.
• Respond to critical situations, provide crisis support to clients within established or defined timeframes.
• Knowledge of and adherence to the Grand Traverse Band Codes, Indian Child Welfare Act, the Michigan Indian Family Preservation Act, department policies and procedures, local, state, federal, tribal codes, laws, and/or requirements and work within best practices.
• Maintain current certifications in CPR, First Aid, Recipient Rights, and Mental Health First Aid as appropriate.
• Maintain regular contact with assigned clients and/or families in accordance with the program guidelines.
• Develop and maintain digital client files according to departmental policies and procedures; program, funding source, local, state, federal, tribal codes, laws, and/or requirements.
• Complete assessments with clients to determine individual strengths and needs and make appropriate recommendations based upon assessment results.
• Assess the needs of clients and their families and, with client and/or family input, develop a case service plan
• Review behavioral, medical, and educational needs of each client and make appropriate referrals for services, including trauma assessments.
• Provide in-home supportive services, education, community resources, referrals, and other social service interventions to clients and their families.
• Serve as client advocate by working with courts, hospitals, nursing homes, foster homes, law enforcement, protective services, Michigan Department of Health and Human Services (MDHHS), and other local, state, federal, or tribal services.
• Evaluate office, client living environments, and community-based situations for client and/or worker safety and follow best practices when working in a potentially dangerous or volatile environment.
• Locate appropriate resources and make appropriate referrals, assist clients and/or their families with completing forms for various local, state, federal, and tribal social services.
• Coordinate with other departments and outside agencies or organizations for social service programs to provide outreach to clients and their families to maximize operational effectiveness, services, and support to the community and public served.
• Work closely with Tribal Programs and/or other agencies to provide services for mutual clients.
• Must be flexible and available to work various shifts, on-call, after hours, weekends, and holidays on a rotating and/or emergency basis.
• Mandated reporting to supervisor and authorities.
• Prepare, coordinate, facilitate education, support groups, and/or informational articles to the community, other departments; and/or serve on projects and committees as assigned.
• Develop and implement a community outreach and public education campaign; coordination of community workshops and Talking Circles/Pipe Ceremonies.
• Prepare grant narrative, complete monthly, quarterly, and year-end budget reports in compliance with grant and funding contracts and expectations.
• Coordination of Community Assessment and program evaluation; data collection.
• Complete program specific paperwork, itineraries, logs; monthly, quarterly, annual narrative and statistical reports as needed and/or required within established or defined timeframe.
• Participate in staff meetings, team meetings, case related activities such as case consultations, court hearings, pre-hearing conferences, in-service trainings, etc.
• Knowledge of and adherence to the highest level of confidentiality on all matters involving clients and families being served or visiting Human Services, Anishinaabek Family Services (AFS), and Behavioral Health Services (BHS) offices, as outlined in the Code of Federal Regulations 42 Part 2, Health Insurance Portability Accountability Act (HIPAA), the GTB Codes, Personnel Policy, and/or other regulatory agency.
• Other duties as assigned.

OTHER SKILLS AND ABILITIES

• Making competent and immediate decisions regarding the welfare of clients and/or staff who are at imminent risk of harm using good sound judgment.
• Must be able to handle, and/or redirect potentially hostile clients, family members, and/or other inappropriate adversarial situations.
• Must be able to work in high stress environment, handle difficult situations, and maintain objectivity.
• Must be able to establish appropriate boundaries with clients and families.
• Knowledge of crimes of identity theft, domestic violence, sexual assault, stalking, and other crimes.
• Ability to quickly evaluate alternatives and decide on a plan of action; use judgment and emotional intelligence in identifying and selecting the most appropriate procedures to use, and/or follow in determining which of several established alternatives to use.
• Recognize problems or deviations from normal procedures and consult with supervisors to create a plan and/or solution; situations not covered by precedents or guidelines are referred to a supervisor.
• Demonstrate, according to the seven grandfather teachings, a commitment to cultural programming by learning of cultural teachings, participating in, and coordinating cultural activities for clients, providing continuous support for the enhancement of the culture, language, and traditions.
• Demonstrate sensitivity to the needs of others, open-minded to individuals' needs, situation, and specific background and/or culture.
• Demonstrate active listening skills, such that the clients' needs, issues and/or problems are heard and addressed.
• Must be able to travel; must be flexible and available to work various shifts, on-call, after hours, weekends, and holidays on a rotating and/or emergency basis.
• Must be able to communicate effectively, have excellent oral and written verbal communication skills with a diverse range of audiences and settings, with the ability to prepare clear, concise, thorough, meaningful, and grammatically correct written reports and/or other written documents.
• Must have good time management, prioritization, follow-up, follow-through, and organizational skills with the ability to plan, prioritize, and manage workload to meet goals and needs in a timely manner.
• Excellent interpersonal skills and ability to work in a professional and courteous manner, sustaining professionalism under duress, and maintaining positive working relationships and communication with internal and external contacts.
• Basic knowledge of business, budgeting, accounting, purchasing, and planning.
• Proficiency in computers using Microsoft® Windows Operating System, Office Suite, and Outlook; Google Workspace (Docs, Sheets, Slides, etc.) and proper use of other office equipment.

EDUCATION and/or EXPERIENCE

• Bachelor's Degree in Social Work, Sociology, Psychology, Family Studies, or related field required.
• State of Michigan Social Worker license, preferred.
• A minimum of two years' experience working in a social services field required.

DRIVING REQUIREMENTS

Must have a valid unrestricted driver license and be insurable by the GTB insurance carrier.

SUPERVISORY RESPONSIBILITIES

There are no supervisory responsibilities required.

EQUIPMENT TO BE USED

General office equipment such as computers, copiers, fax machine, phone system, etc.

TYPICAL PHYSICAL DEMANDS

Involves sedentary work, with some lifting, reaching, walking, and lifting heavy objects up to 50 pounds. Also requires manual dexterity to operate office equipment, keyboarding, etc. Should have corrected normal range of hearing and sight.

TYPICAL MENTAL DEMANDS

• The work environment could present out-of-the-ordinary job risks; there could be a risk for the safety of the worker and clients. There could be a risk of liability against the worker due to the nature of the position and clientele.
• During the delivery of services, you may be working with clients who may have HIV, Hepatitis A, Hepatitis B, Hepatitis C, as well as other infectious diseases.
• Some assignments will involve clients who are or were victims of crime, recovering from physical, sexual, and emotional abuse with the potential to exhibit violent, suicidal, or abusive behaviors.

WORKING CONDITIONS

• Normal office environment with anticipated automobile travel for client visits in the six-county service area. Some work to be performed in the three GTB satellite offices (Traverse City, Charlevoix, and Benzie). Position may require flexible schedule, events, conferences, and trainings outside normal working hours.
• May also provide services at schools, in hospitals, jails, and other locations in the six county service areas. At times, these services are provided collaboratively with other internal and external professionals.

COMMENTS

Native American preference will apply. Must be willing and able to pass a background investigation and a drug and alcohol urinalysis as a condition of employment. Adherence to strict company policy regarding confidentiality is a must.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time through approved motion by Tribal Council. * Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.

This position is subject to IC3 Background Investigation, Drug Screen and Driving Record/Motor Vehicle Report (MVR).