Facility Supervisor

• Are you someone that enjoys curating positive, authentic relationships with diverse groups of individuals?
• If you are someone that thrives in an environment where oversight of the facility means you're constantly on the go, with two days never the same, this position might be for you!
• Not a morning person? Afternoons and one day a weekend is the schedule, so if this interest you, apply to join our team today!

OUR CULTURE:

Our mission and core values are brought to life by our culture. At the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: We are open to all. We are a place where you can belong and become. We are genuine: We value you and embrace your individuality. We are hopeful: We believe in you and your potential to become a catalyst in the world. We are nurturing: We support you in your journey to develop your full potential. We are determined: We are on a relentless quest to make our community stronger, beginning with you.

Position Title: Manager on Duty

Reports To: Senior Director of Membership
Department: Membership
Classification: Full-time, Non-Exempt

Salary Range: Based on Experience

POSITION SUMMARY:

The Manager on Duty (MOD) monitors facility and program operations, while helping create a safe, secure and welcoming environment that ensures member satisfaction. The MOD is responsible for making sure staff are fostering the Y’s culture by focusing on the following core areas: (1) modeling our four services and engagement principles, (2) enhancing Y operations, and (3) coaching and supporting staff.

ESSENTIAL FUNCTIONS:

• Provide overall supervision of YMCA facilities, staff, members and guests while ensuring that all are following the YMCA Code of Conduct in the absence of management staff
• Respond to safety and emergency situations, following the Emergency Action Plan procedures and following up with proper detailed accident/incident forms
• Provide exceptional customer service to current and prospective members by giving tours, and assisting all departments with member or guest questions and concerns
• Assist front line staff with duties related to cleaning, maintenance or member services
• Inform management of maintenance issues and projects as deemed necessary and support maintenance staff with minor maintenance duties as needed
• Open and/or close the facility as per established hours, making sure the facility is empty and secure at closing times
• Continually complete facility walkthroughs, paying special attention to high-risk areas in the building
• Build positive relationships and a sense of community with members, program participants, staff and guests
• Coach staff as needed on service and engagement behaviors and habits and maintain updated and working knowledge on all areas of the organization
• Complete shift reports at the end of each shift
• Outdoor facility upkeep as needed including snow removal, overall curb appeal and other exterior facility support
• Assist in managing and supervision of middle school students after school, ensuring a safe, engaging and supportive environment
• Any other tasks or functions as deemed necessary by direct supervisor

QUALIFICATIONS:

• At least 21 years of age
• Proven track record of at least one to two years of facility oversight
• Experience working with diverse populations preferred
• Remain available to work flexible shifts, including weekdays, weeknights and weekends
• Demonstrate the competence and confidence to supervise a safe environment for all members, program participants, volunteers, and staff
• Detail oriented, accurate, and have strong communication and time management skills
• Positive attitude, outgoing, compassionate, and considered a "people person" with outstanding customer service skills
• Current certification in basic CPR and AED; complete trainings in Child Abuse Prevention and Blood Borne Pathogens within 60 days of hire
• Strong understanding of the YMCA mission and have a strong desire to deliver quality service to the community that will help recruit and retain program participants

CORE COMPETENCIES:

Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.