Office Coordinator - Health Department

Grand Traverse County is a team of passionate and incredible people who are committed to providing responsive, effective quality service to our up-north community. We strive to be a leader in innovative, effective, collaborative, and sustainable county government. We offer stable work environments and competitive salaries to both full- time and part-time employees. Understanding the many challenges facing today’s professionals and families, we offer a competitive compensation package including an impressive list of benefits and time off.

Job Description:
Primary function of this job is to provide advanced, complex, technical and relationship development support for Children's Special Health Care Service's, and Maternal Infant Health Programs. The Office coordinator plays a vital role in providing administrative support, coordinating program operations, and ensuring efficient service delivery. This position involves managing program functions, assisting clients, maintaining records, referrals, Medicaid application assistance and supporting staff to enhance healthcare access for children with special needs and the maternal infant populations. Employees work as part of a team and are responsible for ensuring that the team meets its objectives.

Employees must meet the minimum requirements, conditions of employment, and be able to perform successfully all essential duties and responsibilities with or without reasonable accommodations.

May be required to work on-call in an emergency. It will also require travel by the employee in the employee’s own personal vehicle.

PRIMARY DUTIES AND RESPONSIBILITIES (may include but are not limited to the following)

• Processes, compiles, research, and analyzes complex information, and prepares and verifies reports, correspondence, and other documents utilizing applicable software, within established procedures.
• Coordinates and monitors the development, implementation, and evaluation of programs.
• Enters, verifies, and reconciles complex information and data. Develop spreadsheets, databases, or reports.
• Obtains and supplies information requiring the application of policies and procedures to specific circumstances, both for employees and the public.
• Provides comprehensive customer service, including delivery of accurate, prompt, and courteous assistance on complex policies, guidelines, and standard practices to internal and external customers, both verbally and in writing.
• Performs a variety of specialized research and reporting in assigned area of responsibility and resolves related discrepancies or erroneous data to ensure compliance with established rules, court orders, policies and laws.
• Sorts, files, and maintains materials and filing systems (paper, computer or imaging), retrieves file materials, and keeps a record of file movement.
• Interprets and assists in the drafting of County and departmental policy and procedures within area of expertise.
• Assist the public with Medicaid application process.
• Coordinates, attends, and represents the director or elected official at meetings.
• Coordinates and monitors the completion of specialized, time sensitive projects.
• Monitors and maintains appropriate levels of supplies and materials in support of unit operations and activities.
• Schedules and maintains department calendars.
• Participates in maintaining or designing web page(s) for assigned area of responsibility.
• Performs advanced mathematical calculations to balance, reconcile, and maintain records
• May train, guide, prioritize, or lead employees in the designated work unit.
• May perform other support staff functions as requested.

EDUCATION, FORMAL TRAINING, AND EXPERIENCE (minimum requirements)

• Graduation from High School, or G.E.D.
• Four to six years directly related and progressively responsible experience
• College level course work in a related field may substitute for up to one year of experience

CERTIFICATIONS, LICENSES (minimum requirements)
Depending on area of assignment, some positions may require:

• CPR Certification
• Notary Public designation
• Requires a valid driver's license and personal vehicle insurance and must maintain eligibility to drive as per the County's Vehicle policy.

BENEFITS

• Medical: The County offers employees a high-deductible plan through Priority Health. To help cover the cost of the deductible, Grand Traverse County will deposit a contribution amount up to $2,000 into an employee Health Savings Account every year. You may also direct deposit funds into this account every pay period.
• Vision: The County provides a no cost plan for employees. We also offer an enhanced plan through EyeMed.
• Dental: Our dental insurance provider is Delta Dental. You will pay no costs or premium for diagnostic and cleaning services.
• Wellness: Grand Traverse County is committed to creating a culture of health. We provide a variety of incentives and programs that allow you to live a healthy lifestyle.
• Employee Recognition: We highly value our employees, which we show by providing our employees awards and recognition throughout the year, and on anniversary dates.
• Tuition Reimbursement: Employees are reimbursed up to $5,250 annually for enrollment in courses at an accredited college, university, or trade school.
• Vacation: Grand Traverse County provides a generous amount of vacation days to benefitted employees so you can spend time with family and friends.
• Holidays: The County gives you 12 days a year to celebrate holidays. Beyond these 12 days, you will receive additional floating holidays to use at your discretion.
• Personal Leave: Employees receive up to 72 hours annually depending on contract, to use for appointments, take care of family needs and other personal reasons. Employees are paid every year for unused personal leave up to 40 hours.
• Parental Leave: Employees may take up to 6 months of leave to begin at birth or date of adoption of their child.
• Retirement: Grand Traverse County offers a defined contribution through MERS. The plan includes a generous match that fully vests after 6 years of employment. We also offer a deferred compensation 457b Plan.
• Life Insurance: Benefitted employees automatically receive life insurance.
• Short Term Disability: The County provides a plan through Mutual of Omaha, which pays two thirds of your salary or wages for a maximum of 182 days.
• Long Term Disability: The County provides a plan through Mutual of Omaha, which pays 60 percent of your salary or wages for a maximum of 24 months.

Work Location: In person