Assistant Executive Housekeeper (FT)

SUMMARY Assists with the directing of all housekeeping operations to ensure clean, orderly, and attractive conditions of establishment by performing the following duties personally or through subordinate supervisors.   ESSENTIAL DUTIES AND RESPONSIBILITIES Assists the Director of Housekeeping setting the standards and procedures for work of the housekeeping staff. Plans work schedules to ensure adequate service. Holding monthly meetings with housekeeping staff. Inspects and evaluates physical condition of establishment. Including, but not limited to; guest floors, guest rooms, public lobbies, public washrooms, offices, condominiums and other areas Coordinate the hiring of supervisors and support staff with the Director of Housekeeping needed to maintain the facility and grounds Responsible for establishing and maintaining of workable controls and inventory on: all linen-daily in/out records, issuing, guest supplies, uniforms, and cleaning supplies. Maintain established cost per occupied room levels as set by the DOHO and the Director of Housekeeping. Assist in answering incoming calls and directing to the proper areas, and to keep an accurate phone log of all calls to insure each duty is taken care of properly. Maximize productivity and minimizing wasted labor and other expenses Correct scheduling as related to occupancy, eliminating overtime or keeping it at a minimum should the need arise Assist in daily assignments for housekeepers and overseeing the housekeeping department  Address any and all complaints regarding housekeeping service and equipment Assist in control of Lost and Found/Uniform room Responsible for maintaining strong communication with all areas of the resort Complete a daily walk-thru of the resort public areas, and guest rooms weekly (Hotel, Tower, and Condos) to ensure they meet the standards set forth from the Director of Housekeeping Complete all assignments requested of you. Must follow proper grooming and dress standards set forth by the Employee Handbook. Maintain open line of communication with supervisor. Must understand and abide by environmental practices of the resort.   EDUCATION/EXPERIENCE Bachelor’s Degree preferred, Associate’s Degree with 6 years of hotel experience, with 3 years at a supervisory level, required.   OTHER SKILLS AND ABILITIES Must possess a valid MI Drivers License and be insurable by Grand Traverse Resort and Spa Capable of managing a staff in excess of 75 employees. Must be proficient in all Microsoft Office Functions and have experience with Property Management Software.   SUPERVISORY RESPONSIBILITIES Will plan, supervise, and be accountable for all employees’ daily activities. Is expected to schedule, evaluate, and discipline.   TYPICAL PHYSICAL DEMANDS While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 40 pounds.  Employee may stand for long periods of time.   TYPICAL MENTAL DEMANDS Comprehend & follow instructions Perform assigned tasks and meet deadlines Perform complex or varied Tasks Relate to others Ability to handle sensitive situations and have difficult conversations Influence people and make decisions Direct, control and plan Interact with public or co-workers in written form Communicate orally   WORKING CONDITIONS The noise level varies from quiet to that of a mass crowd; it is not consistent.   COMMENTS Native American Preference will apply.  Must be able to pass a background investigation and an oral drug test as a condition of employment.  Must be able to work flexible hours and take on additional responsibilities when asked.  Must adhere to company policies regarding strict confidentiality.