Banquet Waitstaff

SUMMARY To provide exceptional banquet service and setup for assigned functions, including breakfast, lunch, dinner, hospitality suites, and special events. The ideal candidate will demonstrate a strong work ethic, attention to detail, and excellent communication skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Execute food and beverage service with precision before, during, and after banquet functions.
• Demonstrate proper banquet set-up, service, and clean-up procedures.
• Work effectively under pressure and meet deadlines with ease.
• Maintain accurate cash controls and ensure storage areas are organized and clean.
• Adhere to strict grooming and dress standards as outlined in the Employee Handbook.
• Develop strong relationships with fellow employees and maintain a positive attitude.
• Report to work on time, in uniform, and equipped with necessary tools.
• Complete all assignments promptly and efficiently.
• Maintain high standards of sanitation and safety throughout the work area.
• Clean and sanitize own workspace regularly.
• Maintain open communication with supervisors and stay informed about resort policies.
• Understand and implement environmentally friendly practices at the resort.
• Perform other duties as assigned by management.

EDUCATION/EXPERIENCE

• Previous food service experience is highly desirable.
• A High School Diploma or equivalent is required.
• The ideal candidate must be at least 18 years old, hold a valid Michigan driver's license, and be insurable under the resort's policy.

OTHER SKILLS AND ABILITIES N/A SUPERVISORY RESPONSIBILITIES (IF APPLICABLE) N/A TYPICAL PHYSICAL DEMANDS

• Must be in good physical health.
• Ability to stand for extended periods.
• Heavy lifting and pushing of carts may be required.

TYPICAL MENTAL DEMANDS

• Ability to adapt quickly to changing situations.
• Remain calm and composed when dealing with dissatisfied guests.
• Take direction from senior banquet staff and respond accordingly.

WORKING CONDITIONS Must be able to work in a fast-paced environment and adapt to flexible schedules.

COMMENTS Grand Traverse Resort and Spa offers Native American Preference. The successful candidate must pass a background investigation and an Oral Drug Screen as a condition of employment. Flexibility and a willingness to take on additional responsibilities are essential for this role. Confidentiality is strictly enforced within the company.