(Seasonal) Guest Services Agent

SUMMARY This position checks guests into hotel rooms, acts as a resort ambassador with each guest, completes operations at the front desk, and maintains Grand Traverse Resort & Spa guest service standards and operational procedures.   ESSENTIAL DUTIES AND RESPONSIBILITIES Welcome/bid farewell to guests Check in/Check out guests Maintain guest accounts Be knowledgeable of all resort activities Anticipate guest concerns/problems and deal with them before they become complaints Handle complaints with empathy and courtesy Handle all incoming telephone calls, paging system and guest messages Follow all safety and emergency policies and procedures Maintain par stock of office supplies/ordering when necessary Clean and maintain work area Assist with PBX duties as needed Must understand and abide by environmental practices of the resort Other duties as assigned   EDUCATION/EXPERIENCE Prior experience in front desk operations or customer service is preferred.   Must have strong computer skills and be familiar with Microsoft office software.  Knowledge of LMS software is a plus.   OTHER SKILLS AND ABILITIES excellent guest service skills high energy level good oral and written communication skills detail oriented ability to type and input data into a computer   SUPERVISORY RESPONSIBILITIES (If applicable) N/A   TYPICAL PHYSICAL DEMANDS Employee must be able to stand for long periods of time and lift up to 25lbs.   TYPICAL MENTAL DEMANDS The ability to work unsupervised for long periods of time Handle multiple tasks simultaneously  Work well under pressure is a must   WORKING CONDITIONS This position requires one to be indoors.  Individual may have to cope with varying noise levels.   COMMENTS Native American Preference will apply.  Must be able to pass a background investigation and a drug screen as a condition of employment.  Must be able to work flexible hours and take on additional responsibilities when asked.  Must adhere to company policies regarding strict confidentiality