FRONT DESK SUPERVISOR

Position Overview:

The Front Desk Supervisor is responsible for providing the utmost in guest service and managing both the Front Desk at the Lodge and the Desk at North Hotel. This entails managing a team of employees highly focused on providing excellent service to others. Labor management is essential, as is the management of guest placement, satisfaction, relocation and problem resolution.

About Cote Family Companies: www.cotefamily.com

For over 100 years, this family-owned company has distinguished itself by providing unique, transformative experiences and exceptional memories. Our resorts provide an array of services including accommodations, golf, spa food & beverage, retail, equestrian and conference/event opportunities.  Our camps provide transformational memories that our attendees carry with them forever.   The Cote Family has invested in its current ventures and is poised for further growth.   

COTECares

CoteCares is our “Way of Life”.  We believe in enriching the lives of those within our community and this inspires us to create transformative experiences and exceptional memories.

Our associate journey begins and ends with a positive work environment and experience for our team.  CoteCares is the namesake for our culture, and our commitment to a culture where all associates feel respected, safe, empowered, appreciated, excited, included and a sense of belonging to something extremely special.  Whether it be through community involvement or internally working with each other, CoteCares expresses our world and what we want it to be.   

Career Pathing:

This role may grow into an elevated managerial position should the incumbent choose to pursue and successfully performs above expectations.

Duties & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Responsible for ensuring guests are greeted, checked-in/out professionally and within (if not above) our service standards

· Troubleshoot guest concerns/complaints, ensuring service recovery

· Inventory/ordering/purchasing

· Authorize Schedule

· Maintaining budget

· Interviewing/Hiring

· Holding Supervisors accountable

· Train/mentor Supervisors

· Informing Supervisors of issues & solutions

· Constant & consistent communication

· Utilizing system software (V1) to assign rooms based on availability

· Responsible for recruitment, selection, supervising, training and development, mentoring and evaluating Front Desk staff to maximize production.

· Motivate, coach and train and mentor managers and supervisors to perform at maximum potentials.

· Interacting with Reservations and other departments to ensure all guest needs are addressed and every effort is taken to meet them

· Other duties as may be assigned

Job Requirements:

· Strong public speaking skills, exceptional interpersonal and written communication skills

· Outstanding attention to detail, organization, decision making and analytical skills

· Self-starter, innovator, results-driven with ability to meet both short and long term business goals

· Ability to manage time well, meet imposed deadlines and ability to work flexible hours

· Innovative and change driven with a high sense of urgency.

· Proven problem solving skills with ability to maintain composure in stressful situations.

· This position requires the ability to stand, and, walk, 5-6 hours at a time, climb stairs, reach, and bend.

· The position may also require the ability to lift over 25-30 pounds occasionally.

· Ability to manage time, prioritize tasks, and perform job functions independently

· Must be flexible to work as needed on weekends

· Able to communicate effectively with others

Education & Experience:

· Minimum three (3) years of experience in hospitality

· Knowledge of V1, Opera or other hospitality operating software preferred

· Hospitality or related degree preferred

· Previous operational leadership experience in hospitality preferred

· Advanced knowledge of computers including Word, Excel and PowerPoint, ability to learn software applications