RESERVATIONS SUPERVISOR

Position Overview:
Are you a natural leader with a knack for organization and a passion for delivering exceptional customer experiences? The Reservations Supervisor is a key player in our team, ensuring that everything from room bookings to spa appointments and tee times runs smoothly. This role is all about guiding a dynamic reservations call center team, setting standards, and keeping things fun (because work should be enjoyable, right?). If you have the skills to train, motivate, and resolve any hiccups along the way, we want you to join our family!

Duties & Responsibilities:
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Lead by example! Supervise, mentor, and motivate the reservations team, keeping them on track while holding them accountable to our high standards.
• Be the booking hero! Manage reservations for rooms, spa appointments, tee times, activities, and dinner reservations at our beautiful Cote Family Destination properties.
• Get ahead of the game! Review historical call volumes and trends to predict future patterns (you're the soothsayer of the reservation world).
• Foster communication and collaboration! Build and maintain strong relationships across all departments with frequent, open communication.
• Train like a pro! Assist with developing and executing training plans that make our team the best in the business.
• Keep our guests happy! Ensure service standards are upheld to guarantee satisfaction and resolve any service recovery issues.
• Be the go-to person! Assist with special reservations for VIP guests, trade-ins, and comps.
• Handle all the behind-the-scenes magic that makes our reservations center run smoothly.

Job Requirements:

• Talk the talk: Strong public speaking skills and an exceptional ability to communicate with both individuals and groups.
• Manage with heart: Use an empathetic and direct approach to lead your team with kindness and accountability.
• Detail-oriented: You notice the little things—organization, decision-making, and analytical skills are your forte.
• Go-getter: A self-starter who thrives in dynamic environments and meets both short and long-term goals.
• Master of time: You know how to manage your schedule and work flexible hours, making deadlines your best friend.
• Innovative and driven: You’re always looking for new ways to improve the team’s performance and guest experience.
• Cool under pressure: You maintain composure when the going gets tough and bring solutions to the table.
• Physical Requirements: Must be able to stand and walk for 5-6 hours at a time, climb stairs, and bend/reach as needed. Occasionally, the position may require lifting up to 25 pounds.

Why Join Us?
At Cote Family Destination properties, we’re not just a team—we’re a family. Join us to help create unforgettable experiences for our guests while leading an enthusiastic and dedicated team. If you're ready to take on a fun, fast-paced challenge, apply today!

About Cote Family Companies: www.cotefamily.com

For over 100 years, this family-owned company has distinguished itself by providing unique, transformative experiences and exceptional memories. Our resorts provide an array of services including accommodations, golf, spa food & beverage, retail, equestrian and conference/event opportunities.  Our camps provide transformational memories that our attendees carry with them forever.  The Cote Family has invested in its current ventures and is poised for further growth.  

 COTECares

CoteCares is our “Way of Life”.  We believe in enriching the lives of those within our community and this inspires us to create transformative experiences and exceptional memories.

Our associate journey begins and ends with a positive work environment and experience for our team.  CoteCares is the namesake for our culture, and our commitment to a culture where all associates feel respected, safe, empowered, appreciated, excited, included and a sense of belonging to something extremely special.  Whether it be through community involvement or internally working with each other, CoteCares expresses our world and what we want it to be.   

Career Pathing:

This role is a key position in our operational excellence delivery goals.  The role may advance into a Manager level position should the incumbent demonstrate sufficient strategic development and enlargement of performance scope. The successful person will be an advocate of our mission, values and brand from a reservations level.

#GVL