Admissions Operations Specialist

Grand View University aspires to serve a varying, multi-faceted community of learners - students, faculty, and staff - in a welcoming environment so that each learner can achieve their fullest potential. Our objective is to foster and sustain a campus environment free from imbalance and/or bias, while also preparing students “called and empowered to serve the neighbor so that all may flourish.” At Grand View University, we adhere to the Lutheran tradition of being “ rooted and open ;” we value differing beliefs, backgrounds and perspectives and welcome and affirm the thoughts and experiences each distinct member brings to our community.

General Purpose Of Job

The Admissions Operations Specialist plays a vital role in supporting prospective students through the application and admissions process. By ensuring data integrity, accuracy, and collaboration with admission counselors to ensure a seamless experience for prospective students.

Essential Functions Of Job

• Review applications to ensure accurate and efficient processing.
• Manage the intake of application-related documents across multiple platforms (e.g. in person, mail, email, upload). These items include transcripts, test scores, and additional supplemental items to complete the application process.
• Process completed files for acceptance or denial, including undergraduate, graduate, readmits, and transfers.
• Process prospects requesting to defer their start term or withdrawn application.
• Order and maintain inventory of print pieces for communication plans and prospect correspondence.
• Prioritize daily tasks including data entry of inquiries into Slate.
• Maintain high standards of data integrity.
• Ensure coordinated and effective operations through exchange of information and feedback across internal departments.
• Process correspondence daily by mail merge, printing letters and envelopes and work with Campus Services or outside vendors to submit files for printing and mailing.
• Process event RSVPs and participants.
• Serve as back up to the main Admissions phone line.
  
  

Qualifications And Requirements

• The position is in-office, based in Des Moines, Iowa
• Utilize various systems and technologies – Excel, database, and customer relationship management experience helpful
• Self-starter, highly motivated and able to prioritize daily tasks
• High level of accuracy, quality and speed is required
• Demonstrate excellent customer service skills to a wide range of users including colleagues, vendors, and work-study students
• Ability to work as a team as well as autonomously
• High School diploma or equivalent required
  
  

Working Conditions

• Ability to lift 25 pounds (inventory/storeroom control)
  
  

All applicants must apply through our online application system.

A pre-employment background check is required.